Call Center Operators Dispatchers
Qwalifize LLC, Leesburg, VA, United States
Type
3 months to 1 year contract with additional option years.
Full Time or Part Time
Full-Time
Pay Rate
$18.00 – $28.00 per hour (negotiable).
Location
TBD – Onsite
Must be willing to relocate anywhere in the US
Language Requirements
Write, read, and speak English
Language Preferences
Bilingual (English/Spanish)
Job Overview
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.
Experience Requirements
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls
Strong communication, decision-making, and problem-solving skills
Ability to work effectively under stress and maintain composure during emergency situations
Experience Preferences
Experience in a municipal or county emergency dispatch center
Knowledge of fire, EMS, and law enforcement operations
Familiarity with NFPA or APCO standards for emergency communications
Physical Requirements
Ability to sit for extended periods while operating communication systems
Ability to hear, speak, and type clearly under stressful conditions
Ability to perform multitasking duties with attention to detail and accuracy
Education Requirements
High School Diploma or equivalent recognized certification
Education Preferences
Emergency Communications Certification or Dispatcher Training Certification
Training Schedule
TBD
Schedule
Varies based on operational needs; includes availability for nights, weekends, and holidays
Dress Code
TBD
Benefits
TBD
Additional Information
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
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3 months to 1 year contract with additional option years.
Full Time or Part Time
Full-Time
Pay Rate
$18.00 – $28.00 per hour (negotiable).
Location
TBD – Onsite
Must be willing to relocate anywhere in the US
Language Requirements
Write, read, and speak English
Language Preferences
Bilingual (English/Spanish)
Job Overview
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.
Experience Requirements
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls
Strong communication, decision-making, and problem-solving skills
Ability to work effectively under stress and maintain composure during emergency situations
Experience Preferences
Experience in a municipal or county emergency dispatch center
Knowledge of fire, EMS, and law enforcement operations
Familiarity with NFPA or APCO standards for emergency communications
Physical Requirements
Ability to sit for extended periods while operating communication systems
Ability to hear, speak, and type clearly under stressful conditions
Ability to perform multitasking duties with attention to detail and accuracy
Education Requirements
High School Diploma or equivalent recognized certification
Education Preferences
Emergency Communications Certification or Dispatcher Training Certification
Training Schedule
TBD
Schedule
Varies based on operational needs; includes availability for nights, weekends, and holidays
Dress Code
TBD
Benefits
TBD
Additional Information
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
#J-18808-Ljbffr