Bilingual Benefits Analyst
Aon Corporation, Alpharetta, GA, United States
Aon is looking for a Bilingual Benefit Analyst!
In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, and more. Each client’s programs are adjudicated based on terms and conditions and standard operating procedures. Production and quality expectations are based on client contractual requirements. The schedule is Hybrid (3 days in office) and located in the Alpharetta, GA office.
As part of the role, the Benefit Analyst will handle incoming and outgoing phone calls to/from customers and third parties. This requires the analyst to listen to customers, address all questions or complaints, and provide an accurate response.
To be successful, you should be customer-focused, detail-oriented, and efficient.
What your day will look like:
Process benefit related transactions in a timely and accurate manner
Review and analyze the documentation needed to process a benefit
Review daily follow‑up status reports and prioritize and manage daily inventory to meet contractual service levels
Manage inbound calls in a timely manner
Identify and respond efficiently and accurately to customers, providing solutions and/or alternatives
Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed
Maneuver through various systems while engaging with the customer
Document details of customers’ inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Strive to meet or exceed production and quality metrics while providing excellent and consistent customer service
Skills and experience that will lead to success:
At least 1 year of industry‑specific experience in debt cancellation/benefits or a related industry
Bilingual: Spanish and English, written and verbal
Customer service experience and strong communication and listening skills
Ability to multi‑task and manage time effectively
Clear, concise, and effective written communication
Strong analytical and problem‑solving skills with a focus on quality
Committed to providing superior customer service
Ability to work independently and collaborate effectively in a team environment
Proficiency in Microsoft Office Suite
Education:
Bachelor’s degree or equivalent years of industry experience
How we support our colleagues:
In addition to a comprehensive benefits package, we encourage an inclusive workforce and offer a range of well‑being initiatives, flexible work arrangements, and two Global Wellbeing Days each year. Continuous learning and a focus on growth help you reach your fullest potential.
Equal Employment Opportunity:
Aon is an equal opportunity workplace and makes no distinction based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or other protected status. People with criminal histories are encouraged to apply.
If you need accommodations during the application or interview process, please let us know. You can request accommodations by emailing ReasonableAccommodations@Aon.com or contacting your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
For positions in San Francisco and Los Angeles, qualified applicants with arrest and conviction records will be considered in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position; search firms will not be compensated for the submission of a candidate.
No changes can be made to the duties and responsibilities of this job at any time.
The salary range for this position (intended for U.S. applicants) is $45,000 to $50,000 annually. Actual salary may vary based on education, experience, skills, abilities, and internal equity.
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In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, and more. Each client’s programs are adjudicated based on terms and conditions and standard operating procedures. Production and quality expectations are based on client contractual requirements. The schedule is Hybrid (3 days in office) and located in the Alpharetta, GA office.
As part of the role, the Benefit Analyst will handle incoming and outgoing phone calls to/from customers and third parties. This requires the analyst to listen to customers, address all questions or complaints, and provide an accurate response.
To be successful, you should be customer-focused, detail-oriented, and efficient.
What your day will look like:
Process benefit related transactions in a timely and accurate manner
Review and analyze the documentation needed to process a benefit
Review daily follow‑up status reports and prioritize and manage daily inventory to meet contractual service levels
Manage inbound calls in a timely manner
Identify and respond efficiently and accurately to customers, providing solutions and/or alternatives
Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed
Maneuver through various systems while engaging with the customer
Document details of customers’ inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Strive to meet or exceed production and quality metrics while providing excellent and consistent customer service
Skills and experience that will lead to success:
At least 1 year of industry‑specific experience in debt cancellation/benefits or a related industry
Bilingual: Spanish and English, written and verbal
Customer service experience and strong communication and listening skills
Ability to multi‑task and manage time effectively
Clear, concise, and effective written communication
Strong analytical and problem‑solving skills with a focus on quality
Committed to providing superior customer service
Ability to work independently and collaborate effectively in a team environment
Proficiency in Microsoft Office Suite
Education:
Bachelor’s degree or equivalent years of industry experience
How we support our colleagues:
In addition to a comprehensive benefits package, we encourage an inclusive workforce and offer a range of well‑being initiatives, flexible work arrangements, and two Global Wellbeing Days each year. Continuous learning and a focus on growth help you reach your fullest potential.
Equal Employment Opportunity:
Aon is an equal opportunity workplace and makes no distinction based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or other protected status. People with criminal histories are encouraged to apply.
If you need accommodations during the application or interview process, please let us know. You can request accommodations by emailing ReasonableAccommodations@Aon.com or contacting your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
For positions in San Francisco and Los Angeles, qualified applicants with arrest and conviction records will be considered in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position; search firms will not be compensated for the submission of a candidate.
No changes can be made to the duties and responsibilities of this job at any time.
The salary range for this position (intended for U.S. applicants) is $45,000 to $50,000 annually. Actual salary may vary based on education, experience, skills, abilities, and internal equity.
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