Customer Support Advisor (Bilingual)
Doggett - John Deere, Houston, TX, United States
The
Customer Support Advisor (CSA)
serves as the primary point of contact for customers regarding all service and parts needs. This role will primarily focus on supporting our compact construction equipment customers, ensuring they receive exceptional support with our parts and service departments.
Essential Functions
Selling machine maintenance plans, repair services, parts, extended warranties, and other management-approved products
Maintain working knowledge of Doggett Heavy Machinery products and services to provide technical assistance when needed
Communicate consistently with customers, providing updates on parts orders and service work
Stay current on product knowledge, features, and benefits for all products and services offered by the organization
Maintain awareness of parts and service competitors, as well as relevant industry and market trends
Accurately complete all sales-related documentation, including preparing quotes and collecting advance payment when required
Test and operate machinery at customer job sites when necessary
Manage customer undercarriage systems through periodic inspections and replacement planning
Follow all safety rules and regulations when performing work assignments
Always represent Doggett in a professional and positive manner
Use and maintain company facilities and equipment safely and professionally
Follow all company policies and procedures outlined in company manuals and the employee handbook
Perform other duties as assigned by management to ensure customer satisfaction
Qualifications
Fluent in Spanish and English (required)
High school diploma or equivalent; associate degree from a technical college preferred
1–3 years of experience in a construction or agriculture-related role involving sales, service, training, or related activities
Basic knowledge of electrical, hydraulic, powertrain, and engine components
Knowledge of machine control and guidance systems
Excellent customer service and communication skills
Valid Texas driver’s license with a clean driving record
Typical Physical Activity
A significant portion of the workday is spent outdoors walking, bending, stooping, and climbing on and off machines
Ability to occasionally lift up to 50 lbs
Proper PPE is required during training and field activities
Travel Requirements
Must have reliable transportation and the ability to travel locally several times per week, with occasional long-distance travel.
The
Customer Support Advisor
must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
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Customer Support Advisor (CSA)
serves as the primary point of contact for customers regarding all service and parts needs. This role will primarily focus on supporting our compact construction equipment customers, ensuring they receive exceptional support with our parts and service departments.
Essential Functions
Selling machine maintenance plans, repair services, parts, extended warranties, and other management-approved products
Maintain working knowledge of Doggett Heavy Machinery products and services to provide technical assistance when needed
Communicate consistently with customers, providing updates on parts orders and service work
Stay current on product knowledge, features, and benefits for all products and services offered by the organization
Maintain awareness of parts and service competitors, as well as relevant industry and market trends
Accurately complete all sales-related documentation, including preparing quotes and collecting advance payment when required
Test and operate machinery at customer job sites when necessary
Manage customer undercarriage systems through periodic inspections and replacement planning
Follow all safety rules and regulations when performing work assignments
Always represent Doggett in a professional and positive manner
Use and maintain company facilities and equipment safely and professionally
Follow all company policies and procedures outlined in company manuals and the employee handbook
Perform other duties as assigned by management to ensure customer satisfaction
Qualifications
Fluent in Spanish and English (required)
High school diploma or equivalent; associate degree from a technical college preferred
1–3 years of experience in a construction or agriculture-related role involving sales, service, training, or related activities
Basic knowledge of electrical, hydraulic, powertrain, and engine components
Knowledge of machine control and guidance systems
Excellent customer service and communication skills
Valid Texas driver’s license with a clean driving record
Typical Physical Activity
A significant portion of the workday is spent outdoors walking, bending, stooping, and climbing on and off machines
Ability to occasionally lift up to 50 lbs
Proper PPE is required during training and field activities
Travel Requirements
Must have reliable transportation and the ability to travel locally several times per week, with occasional long-distance travel.
The
Customer Support Advisor
must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
#J-18808-Ljbffr