Client Operations Manager
Invesco, Louisville, KY, United States
About Invesco
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
What’s in it for you
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Job Description
The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions, reporting, and ongoing service. Partnering closely with Sales, Relationship Management, and internal teams, the COM delivers scalable, client‑focused solutions while driving process improvement and risk mitigation. Serving as the primary operational contact for institutional clients, the COM liaises between clients, distribution, and operations to ensure a high‑quality client experience. The role resolves day‑to‑day client inquiries and collaborates with internal subject matter experts on more complex requests.
Responsibilities
Act as the central operational point of contact for institutional clients
Partner with Sales and Relationship Managers to support client servicing and onboarding
Lead and monitor client onboarding and transitions, ensuring timely execution
Liaise across Trading, Legal, Compliance, Investments, Trust, and Operations
Resolve daily client inquiries and complex operational issues; escalates risks as needed
Ensure delivery against client SLAs and KPIs; track, log, and escalation issues
Identify process improvements, automation opportunities, and operational risk reductions
Provide regular updates to the Head of Client Operations
Stay current on market and regulatory developments affecting client serving
Drive continuous improvement, standardization, and scalability initiatives
Partner with technology and operations teams to implement automation and data solutions
Champion a culture of accountability, innovation, and operational excellence
The Experience You Bring
8+ years of investment operations experience
5+ years of institutional client service experience
5+ years of onboarding and account transition experience
Strong understanding of asset management operations, regulatory requirements, and distribution channels
Proven ability to lead change, influence without authority, and manage cross‑functional priorities
Excellent analytical, communication, and stakeholder‑management skills
Strong Excel skills; tech‑savvy mindset preferred
Invesco product knowledge a plus
Strong verbal and written communication with a transparent, collaborative style
Tech‑savvy with strong Microsoft Office skills; advanced Excel preferred
Analytical, structured decision‑maker with sound independent judgment
High attention to detail with a proactive, solutions‑oriented mindset
Proven ability to manage priorities, deadlines, and complex workloads
Client‑centric approach with credibility in financial services
Strong interpersonal skills; able to build trust and influence without authority
Proactive, “can‑do” attitude with initiative and adaptability to change
Comfortable making decisions, resolving issues, and executing realistic plans
Results‑driven, self‑motivated, and open to feedback for continuous improvement
A Bachelor's Degree and/or equivalent work experience
Advanced degree or CFA preferred
The salary range for this position in Downers Grove is $145,000 - $155,000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt
Yes
Workplace Model
According to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which—as of October 1, 2025—includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non‑discrimination in employment.
#J-18808-Ljbffr
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
What’s in it for you
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Job Description
The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions, reporting, and ongoing service. Partnering closely with Sales, Relationship Management, and internal teams, the COM delivers scalable, client‑focused solutions while driving process improvement and risk mitigation. Serving as the primary operational contact for institutional clients, the COM liaises between clients, distribution, and operations to ensure a high‑quality client experience. The role resolves day‑to‑day client inquiries and collaborates with internal subject matter experts on more complex requests.
Responsibilities
Act as the central operational point of contact for institutional clients
Partner with Sales and Relationship Managers to support client servicing and onboarding
Lead and monitor client onboarding and transitions, ensuring timely execution
Liaise across Trading, Legal, Compliance, Investments, Trust, and Operations
Resolve daily client inquiries and complex operational issues; escalates risks as needed
Ensure delivery against client SLAs and KPIs; track, log, and escalation issues
Identify process improvements, automation opportunities, and operational risk reductions
Provide regular updates to the Head of Client Operations
Stay current on market and regulatory developments affecting client serving
Drive continuous improvement, standardization, and scalability initiatives
Partner with technology and operations teams to implement automation and data solutions
Champion a culture of accountability, innovation, and operational excellence
The Experience You Bring
8+ years of investment operations experience
5+ years of institutional client service experience
5+ years of onboarding and account transition experience
Strong understanding of asset management operations, regulatory requirements, and distribution channels
Proven ability to lead change, influence without authority, and manage cross‑functional priorities
Excellent analytical, communication, and stakeholder‑management skills
Strong Excel skills; tech‑savvy mindset preferred
Invesco product knowledge a plus
Strong verbal and written communication with a transparent, collaborative style
Tech‑savvy with strong Microsoft Office skills; advanced Excel preferred
Analytical, structured decision‑maker with sound independent judgment
High attention to detail with a proactive, solutions‑oriented mindset
Proven ability to manage priorities, deadlines, and complex workloads
Client‑centric approach with credibility in financial services
Strong interpersonal skills; able to build trust and influence without authority
Proactive, “can‑do” attitude with initiative and adaptability to change
Comfortable making decisions, resolving issues, and executing realistic plans
Results‑driven, self‑motivated, and open to feedback for continuous improvement
A Bachelor's Degree and/or equivalent work experience
Advanced degree or CFA preferred
The salary range for this position in Downers Grove is $145,000 - $155,000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt
Yes
Workplace Model
According to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which—as of October 1, 2025—includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non‑discrimination in employment.
#J-18808-Ljbffr