Patient Access Specialist - Clinic
Froedtert South, Inc., Kenosha, WI, United States
Patient Access Specialist - Clinic
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check‑in, registration, coverage management, patient portal sign‑up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
Schedules, reschedules and cancels patient appointments
Executes pre‑arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check‑in/check‑out functions for patient appointments
Collects all applicable self‑pay payments for exams
Manages and resolves assigned departmental WQs
Takes messages (telephone and in‑person) and uses the healthcare software in‑basket to route and facilitate communication between patients and clinical care team
Performs insurance verifications and prior‑authorizations functions
Requirements
High School or GED
6 months – 1 year experience in a healthcare business or receptionist environment
Formal education beyond high school in Business or Healthcare or equivalent experience preferred
Excellent computer and customer service skills
Knowledge of medical terminology; ICD‑10, CPT and HCPCS codes and use
Familiarity with the internet, email and Microsoft Office
Effective written and verbal communication skills are required
Demonstrates the ability to efficiently organize work while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans
Salary Range
$17.00 to $25.25/hr (based on experience)
Benefits
Medical, dental and vision benefits available
403(b) company match available
Tuition reimbursement
Employee discount program
Competitive PTO
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A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check‑in, registration, coverage management, patient portal sign‑up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
Schedules, reschedules and cancels patient appointments
Executes pre‑arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check‑in/check‑out functions for patient appointments
Collects all applicable self‑pay payments for exams
Manages and resolves assigned departmental WQs
Takes messages (telephone and in‑person) and uses the healthcare software in‑basket to route and facilitate communication between patients and clinical care team
Performs insurance verifications and prior‑authorizations functions
Requirements
High School or GED
6 months – 1 year experience in a healthcare business or receptionist environment
Formal education beyond high school in Business or Healthcare or equivalent experience preferred
Excellent computer and customer service skills
Knowledge of medical terminology; ICD‑10, CPT and HCPCS codes and use
Familiarity with the internet, email and Microsoft Office
Effective written and verbal communication skills are required
Demonstrates the ability to efficiently organize work while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans
Salary Range
$17.00 to $25.25/hr (based on experience)
Benefits
Medical, dental and vision benefits available
403(b) company match available
Tuition reimbursement
Employee discount program
Competitive PTO
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