Licensed Optician
AEG Vision, Ashtabula, OH, United States
Job Description
Licensed Opticians are responsible for selling and dispensing eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames and dispense lenses with the correct prescription and measurements. Their technical and customer service skills ensure patient satisfaction and repeat business.
Job Type
Part‑time
Location
Ashtabula, Ohio, USA
Responsibilities
Deliver extraordinary experience to each patient and provide a complete understanding of customized recommendations for products and services.
Custom fit glasses and precisely place prescriptions in lenses.
Develop own clientele through outstanding service and referrals.
Assist co‑workers with difficult or complex product needs and prescriptions.
Stay current on company/industry products, procedures, manufacturer rebates, and available types of lenses and frames.
Take and return patient calls, update patients on order status, and resolve issues; escalation to store manager as necessary.
Retrieve patient charts and electronic health records.
Assist patients in selecting frames, lens types, and treatments (tints, coatings) based on specific needs and facial measurements.
Educate patients on proper eyeglass and contact lens care.
Collect eye and face measurements to ensure proper fit.
Interpret prescriptions written by optometrist and ophthalmologist.
Create work orders for lab technicians, specifying lens information.
Follow up on all pending orders, verify time guidelines, inform patients of delays, and notify when orders arrive.
Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and soliciting feedback.
Adjust eyewear to ensure visual acuity, proper fit, and patient comfort; perform adjustments and repairs using various tools.
Proficiently use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and/or store managers, providing additional patient information or order status updates.
Inspect the final product for flaws; clean and polish lenses with cloths and solvents.
Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal.
Restock retail boards with new merchandise.
Understand product issues and analyze problems, thoroughly answering patients’ questions about insurance, warranty, products, materials, services, pricing, upgrades, and promotions.
Collaborate with technicians, front desk associates, managers, and optometrist.
Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.
Qualifications
High School Diploma.
State Licensure.
Optical dispensing experience.
Minimum of one year working as an optician (highly preferred).
Experience with HIPAA requirements (preferred).
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and pleasant demeanor; sales experience preferred.
Manual dexterity and hand‑eye coordination.
Dependability and punctuality.
Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.
Benefits
401(k) with match.
Medical/dental/life/STD/LTD.
Vision service plan.
Employee vision discount program.
HSA/FSA.
PTO.
Paid holidays.
Benefits applicable to full‑time employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.
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Licensed Opticians are responsible for selling and dispensing eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames and dispense lenses with the correct prescription and measurements. Their technical and customer service skills ensure patient satisfaction and repeat business.
Job Type
Part‑time
Location
Ashtabula, Ohio, USA
Responsibilities
Deliver extraordinary experience to each patient and provide a complete understanding of customized recommendations for products and services.
Custom fit glasses and precisely place prescriptions in lenses.
Develop own clientele through outstanding service and referrals.
Assist co‑workers with difficult or complex product needs and prescriptions.
Stay current on company/industry products, procedures, manufacturer rebates, and available types of lenses and frames.
Take and return patient calls, update patients on order status, and resolve issues; escalation to store manager as necessary.
Retrieve patient charts and electronic health records.
Assist patients in selecting frames, lens types, and treatments (tints, coatings) based on specific needs and facial measurements.
Educate patients on proper eyeglass and contact lens care.
Collect eye and face measurements to ensure proper fit.
Interpret prescriptions written by optometrist and ophthalmologist.
Create work orders for lab technicians, specifying lens information.
Follow up on all pending orders, verify time guidelines, inform patients of delays, and notify when orders arrive.
Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and soliciting feedback.
Adjust eyewear to ensure visual acuity, proper fit, and patient comfort; perform adjustments and repairs using various tools.
Proficiently use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and/or store managers, providing additional patient information or order status updates.
Inspect the final product for flaws; clean and polish lenses with cloths and solvents.
Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal.
Restock retail boards with new merchandise.
Understand product issues and analyze problems, thoroughly answering patients’ questions about insurance, warranty, products, materials, services, pricing, upgrades, and promotions.
Collaborate with technicians, front desk associates, managers, and optometrist.
Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.
Qualifications
High School Diploma.
State Licensure.
Optical dispensing experience.
Minimum of one year working as an optician (highly preferred).
Experience with HIPAA requirements (preferred).
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and pleasant demeanor; sales experience preferred.
Manual dexterity and hand‑eye coordination.
Dependability and punctuality.
Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.
Benefits
401(k) with match.
Medical/dental/life/STD/LTD.
Vision service plan.
Employee vision discount program.
HSA/FSA.
PTO.
Paid holidays.
Benefits applicable to full‑time employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.
#J-18808-Ljbffr