Patient Service Representative - Ear, Nose & Throat - Kentucky Specialty Care
Mercy Health, Paducah, KY, United States
Overview
Mercy Health is a faith-based and patient-focused organization. We aim to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. We value compassion, human dignity, integrity, service and stewardship, and we seek people who share these values to create an environment where associates want to work and help communities thrive.
Position
Patient Services Representative – Paducah Medical Pavilion
Job Summary
The Patient Services Representative is the first line of quality service to our patients and the community. This position is responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This role provides excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner
Processes patients in practice as they present for their appointments
Troubleshoots and resolves problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process. Corrects registration errors as needed
Records time indicators for lobby wait times
Calculates patient liabilities and actively collects and processes patient payments
Reconciles cash drawer at the close of the day
Performs charge entry for external services (e.g., nursing homes) as necessary
Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services for patients; assists with online scheduling and MyChart as necessary
Assists patients in obtaining necessary referrals for follow-up services and records referrals on tracking tool (referral/consults)
Responsible for and/or assists in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
Pulls patient charts as needed per office policy, files and maintains information as appropriate, and routes charts to clinical staff as indicated in policy
Verifies RX benefits in electronic health record, per protocol
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed; completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED
(required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
#J-18808-Ljbffr
Mercy Health is a faith-based and patient-focused organization. We aim to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. We value compassion, human dignity, integrity, service and stewardship, and we seek people who share these values to create an environment where associates want to work and help communities thrive.
Position
Patient Services Representative – Paducah Medical Pavilion
Job Summary
The Patient Services Representative is the first line of quality service to our patients and the community. This position is responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This role provides excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner
Processes patients in practice as they present for their appointments
Troubleshoots and resolves problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process. Corrects registration errors as needed
Records time indicators for lobby wait times
Calculates patient liabilities and actively collects and processes patient payments
Reconciles cash drawer at the close of the day
Performs charge entry for external services (e.g., nursing homes) as necessary
Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services for patients; assists with online scheduling and MyChart as necessary
Assists patients in obtaining necessary referrals for follow-up services and records referrals on tracking tool (referral/consults)
Responsible for and/or assists in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
Pulls patient charts as needed per office policy, files and maintains information as appropriate, and routes charts to clinical staff as indicated in policy
Verifies RX benefits in electronic health record, per protocol
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed; completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or GED
(required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
#J-18808-Ljbffr