Teller - Edgewood
APG Federal Credit Union, Belcamp, MD, United States
Where Banking Feels Like Belonging
At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers, and communities – helping to navigate life's little and big moments.
SUMMARY
Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs, and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards, and procedures.
Essential Duties & Responsibilities
Daily Teller Duties
Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards.
Ensure accuracy guidelines, check and transaction authority limits are met.
Accurately perform transactions and balance daily activities including verifying all work before disbursing to member and repeating transaction as needed.
Review transaction data to avoid posting inaccurate transactions.
Use system in‑out cash calculator to record transactions.
Communicate questions or problems experienced to supervisor in a timely manner.
Adhere to operational policies and procedures.
Perform teller and branch settlement activities, including processing night deposit transactions, verifying cash drawer, organizing work, completing appropriate tracking logs, reconciling fee and transaction entries, participating in branch end‑of‑day settlement process, and assisting in ATM settlement.
Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.
Sales Expectations
Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
Meet performance expectations measured in our Teller Performance Standards.
Other
Perform other similar or related duties, as directed.
Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.
Additional
Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures related to the duties of this position (e.g., Bank Secrecy Act, Information Security).
Qualifications
Education:
High School Diploma or equivalent.
Experience:
Minimum six months customer service required; six months of cash handling preferred.
Knowledge, Skills and Abilities:
Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, business office equipment, commercial mathematics and data entry. Requires good interpersonal, interaction, organization and oral communication skills. Must have the ability to work as part of a team and be comfortable in a multi‑tasked, fast‑paced environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 30 pounds.
Compensation
Offers are based on experience and education.
$35,400 – $56,600 annually
Benefits
APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
EEO & Accommodations
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We are committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis.
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At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers, and communities – helping to navigate life's little and big moments.
SUMMARY
Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs, and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards, and procedures.
Essential Duties & Responsibilities
Daily Teller Duties
Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards.
Ensure accuracy guidelines, check and transaction authority limits are met.
Accurately perform transactions and balance daily activities including verifying all work before disbursing to member and repeating transaction as needed.
Review transaction data to avoid posting inaccurate transactions.
Use system in‑out cash calculator to record transactions.
Communicate questions or problems experienced to supervisor in a timely manner.
Adhere to operational policies and procedures.
Perform teller and branch settlement activities, including processing night deposit transactions, verifying cash drawer, organizing work, completing appropriate tracking logs, reconciling fee and transaction entries, participating in branch end‑of‑day settlement process, and assisting in ATM settlement.
Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.
Sales Expectations
Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
Meet performance expectations measured in our Teller Performance Standards.
Other
Perform other similar or related duties, as directed.
Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.
Additional
Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures related to the duties of this position (e.g., Bank Secrecy Act, Information Security).
Qualifications
Education:
High School Diploma or equivalent.
Experience:
Minimum six months customer service required; six months of cash handling preferred.
Knowledge, Skills and Abilities:
Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, business office equipment, commercial mathematics and data entry. Requires good interpersonal, interaction, organization and oral communication skills. Must have the ability to work as part of a team and be comfortable in a multi‑tasked, fast‑paced environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 30 pounds.
Compensation
Offers are based on experience and education.
$35,400 – $56,600 annually
Benefits
APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
EEO & Accommodations
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We are committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis.
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