Technical Account Manager
Varonis, San Diego, CA, United States
Technical Account Manager
Varonis (Nasdaq: VRNS) is a leader in data security, offering a cloud-native Data Security Platform that discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data across SaaS, IaaS, and hybrid cloud environments.
Varonis protects data first, not last. Learn more at www.varonis.com.
The Role
We are seeking a motivated Technical Account Manager to provide onboarding and proactive on‑going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. To be successful you must be a self‑starter, committed to continuous self‑development and education, and possess strong technical acumen and customer service skills.
The Location
Remote model, located within the West Coast.
The Requirements
Bachelor’s Degree or equivalent experience
4+ Years working in a customer‑facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem‑solving abilities
Commitment to customer success
Proven success in contributing to a team‑oriented environment
Sales oriented
Proven ability to work creatively and analytically in a problem‑solving environment
Excellent communication (written and oral) and interpersonal skills
Up to 25% travel
The Responsibilities
Ensure data is protected from insider threats, cyber‑attacks, and policy violations
Onboard customers to Varonis platforms and deliver on‑going value and support
Ensure customer success through frequent proactive health checks, hands‑on product usage and training, and development and sharing of best practices
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C‑suite
Identify, research, maintain control, and remediate customers’ technical issues promptly; follow up promptly with recommendations and action plans and engage appropriate internal teams as required
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse
We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI-Remote
#J-18808-Ljbffr
Varonis (Nasdaq: VRNS) is a leader in data security, offering a cloud-native Data Security Platform that discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data across SaaS, IaaS, and hybrid cloud environments.
Varonis protects data first, not last. Learn more at www.varonis.com.
The Role
We are seeking a motivated Technical Account Manager to provide onboarding and proactive on‑going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. To be successful you must be a self‑starter, committed to continuous self‑development and education, and possess strong technical acumen and customer service skills.
The Location
Remote model, located within the West Coast.
The Requirements
Bachelor’s Degree or equivalent experience
4+ Years working in a customer‑facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem‑solving abilities
Commitment to customer success
Proven success in contributing to a team‑oriented environment
Sales oriented
Proven ability to work creatively and analytically in a problem‑solving environment
Excellent communication (written and oral) and interpersonal skills
Up to 25% travel
The Responsibilities
Ensure data is protected from insider threats, cyber‑attacks, and policy violations
Onboard customers to Varonis platforms and deliver on‑going value and support
Ensure customer success through frequent proactive health checks, hands‑on product usage and training, and development and sharing of best practices
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C‑suite
Identify, research, maintain control, and remediate customers’ technical issues promptly; follow up promptly with recommendations and action plans and engage appropriate internal teams as required
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse
We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI-Remote
#J-18808-Ljbffr