Registered Nurse Patient Navigator - Patient Relations
Association for Home & Hospice Care of North Carolina, Santa Fe, NM, United States
Job Details
Title:
Registered Nurse Patient Navigator – Patient Relations
Employer:
CHRISTUS Health
Location:
Santa Fe, New Mexico
Posted:
25-Apr-26
Summary
Responsible for managing, coordinating and integrating all Care Coordination services within CHRISTUS St. Vincent Health System. Provides Care Coordination services to patients based on person-centered acuity and coordinates patient care in hospital or clinic settings. Contributes to a cooperative and accountable working relationship with other members of the Care Coordination system staff toward the goal of providing continuous high quality services to patients. Promotes optimal person-centered care that supports and empowers individuals, respects individual choices, and meets health care needs of patients. Works side-by-side with clinical leaders in the development and implementation of protocols. May work in a traditional clinic setting and/or in a training environment (residency program) or other areas as assigned.
Responsibilities
Provides Care Coordination services in the ambulatory setting that support quality patient care across the continuum.
Uses a variety of electronic medical records, compiles record information into a single patient file, inputs patient orders from standing protocols, and demonstrates above-average critical thinking skills.
Maintains coordination of health care for patients within CSVCG; routinely interacts with physicians, administrators, managers, care coordinators and patients to ensure an integrated continuum of person-centered services and programs.
Communicates in a way that promotes harmonious interpersonal relationships within and among all settings of care.
Develops relationships with a variety of community resources including Skilled Nursing Facilities, rehab, Long Term Acute Care, home health, hospice, palliative care, and other essential community support agencies; maintains good working knowledge of services provided by these entities.
Works closely with the interdisciplinary team and providers to ensure appropriate referrals, follow-up, and optimal patient outcomes over time; closes the loop on referrals and any pending patient care needs efficiently.
Exhibits behaviors and actions that create a high level of patient satisfaction, contribute to positive patient relations, and reflect respect for patient rights, needs, and confidentiality.
Participates in and can lead pertinent groups such as interdisciplinary teams.
Tracks, analyzes, and interprets patient satisfaction, outcome measures, and individual patient treatment plans.
Requirements
Education:
Registered Nurse, BSN in Nursing (preferred).
Certification/Licenses:
Current New Mexico Nursing License.
Skills:
Considerable knowledge of health care facilities, policies, and issues, and of the full spectrum of community patient care services.
Considerable knowledge of health care and social management principles.
Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services.
Ability to direct, instruct, and advise staff, and to receive and effectively react to day-to-day problems.
Ability to utilize strong communication skills, both written and oral, and effectively demonstrate an interactive style of care coordination.
Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population.
Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative, and medical staff.
Experience:
Minimum of two years of experience in a health care setting with related experience in quality, care coordination, and population health preferred.
Work Schedule
MULTIPLE SHIFTS AVAILABLE
Work Type
Part Time
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Title:
Registered Nurse Patient Navigator – Patient Relations
Employer:
CHRISTUS Health
Location:
Santa Fe, New Mexico
Posted:
25-Apr-26
Summary
Responsible for managing, coordinating and integrating all Care Coordination services within CHRISTUS St. Vincent Health System. Provides Care Coordination services to patients based on person-centered acuity and coordinates patient care in hospital or clinic settings. Contributes to a cooperative and accountable working relationship with other members of the Care Coordination system staff toward the goal of providing continuous high quality services to patients. Promotes optimal person-centered care that supports and empowers individuals, respects individual choices, and meets health care needs of patients. Works side-by-side with clinical leaders in the development and implementation of protocols. May work in a traditional clinic setting and/or in a training environment (residency program) or other areas as assigned.
Responsibilities
Provides Care Coordination services in the ambulatory setting that support quality patient care across the continuum.
Uses a variety of electronic medical records, compiles record information into a single patient file, inputs patient orders from standing protocols, and demonstrates above-average critical thinking skills.
Maintains coordination of health care for patients within CSVCG; routinely interacts with physicians, administrators, managers, care coordinators and patients to ensure an integrated continuum of person-centered services and programs.
Communicates in a way that promotes harmonious interpersonal relationships within and among all settings of care.
Develops relationships with a variety of community resources including Skilled Nursing Facilities, rehab, Long Term Acute Care, home health, hospice, palliative care, and other essential community support agencies; maintains good working knowledge of services provided by these entities.
Works closely with the interdisciplinary team and providers to ensure appropriate referrals, follow-up, and optimal patient outcomes over time; closes the loop on referrals and any pending patient care needs efficiently.
Exhibits behaviors and actions that create a high level of patient satisfaction, contribute to positive patient relations, and reflect respect for patient rights, needs, and confidentiality.
Participates in and can lead pertinent groups such as interdisciplinary teams.
Tracks, analyzes, and interprets patient satisfaction, outcome measures, and individual patient treatment plans.
Requirements
Education:
Registered Nurse, BSN in Nursing (preferred).
Certification/Licenses:
Current New Mexico Nursing License.
Skills:
Considerable knowledge of health care facilities, policies, and issues, and of the full spectrum of community patient care services.
Considerable knowledge of health care and social management principles.
Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services.
Ability to direct, instruct, and advise staff, and to receive and effectively react to day-to-day problems.
Ability to utilize strong communication skills, both written and oral, and effectively demonstrate an interactive style of care coordination.
Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population.
Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative, and medical staff.
Experience:
Minimum of two years of experience in a health care setting with related experience in quality, care coordination, and population health preferred.
Work Schedule
MULTIPLE SHIFTS AVAILABLE
Work Type
Part Time
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