Resident Care Coordinator
Jaybird Senior Living, Lake Tomahawk, WI, United States
Job Summary
The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.
Essential Functions
Healthcare
Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP).
Maintain and oversee clinical schedule, on‑call responsibilities.
Follow residents’ ISP and daily task sheets.
Communicate changes in resident status or home situation to appropriate supervisors.
Utilize standard precautions and infection control procedures.
Follow written instructions and request assistance when needed.
Maintain a safe and clean resident environment.
Exhibit a caring and respectful attitude toward residents and their property.
Assist with activities and encourage resident engagement and participation.
Uphold confidentiality of residents and coworkers (HIPAA).
Provide assistance with personal hygiene, changing bed linens and making beds, toileting and incontinent care, nutritional and fluid intake, dressing, ambulation and transfers, positioning, medication reminders.
Perform other duties as assigned within scope of practice.
Miscellaneous
Participate in hiring and training staff.
Enforce and comply with PPE requirements.
Train new employees on job duties and Policies & Procedures.
Attend bi‑weekly and mandatory in‑service meetings.
Follow all community and company policies and the Employee Handbook.
Report unsafe conditions immediately.
Perform other duties as assigned.
Desired Skills And Experience
Culinary experience.
Healthcare experience.
Leadership experience.
Professional and welcoming demeanor.
Excellent communication skills.
Strong organizational skills.
Good work ethic.
Listening and problem‑solving skills.
Genuine interest in the aging process and elderly care.
Strong commitment to providing quality services.
Decision‑making, budgeting, and goal‑setting abilities.
Open to change and learning.
Ability to empower staff and work as part of a team.
Compassionate and patient approach.
Ability to take direction and respond effectively to supervision.
Required Education And Experience
One to three years of experience and/or training in healthcare services, or equivalent education.
One to three years of managerial experience, preferably in healthcare.
Physical & Work Requirements
Regular standing, walking, sitting, reaching, and use of hands.
Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling.
Ability to lift up to 50 pounds occasionally.
Indoor, climate‑controlled work environment.
Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks.
Continuous interaction with residents and family members under stress.
Position is considered safety‑sensitive.
The Perks That Matter
Competitive salary and bonus opportunities.
Health, dental, vision, disability, and life insurance.
401(k) with match.
Paid time off and flexible hours.
Employee assistance program and on‑demand pay.
Career growth in a fast‑growing company.
Equal Employment Opportunity Statement
We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.
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The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.
Essential Functions
Healthcare
Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP).
Maintain and oversee clinical schedule, on‑call responsibilities.
Follow residents’ ISP and daily task sheets.
Communicate changes in resident status or home situation to appropriate supervisors.
Utilize standard precautions and infection control procedures.
Follow written instructions and request assistance when needed.
Maintain a safe and clean resident environment.
Exhibit a caring and respectful attitude toward residents and their property.
Assist with activities and encourage resident engagement and participation.
Uphold confidentiality of residents and coworkers (HIPAA).
Provide assistance with personal hygiene, changing bed linens and making beds, toileting and incontinent care, nutritional and fluid intake, dressing, ambulation and transfers, positioning, medication reminders.
Perform other duties as assigned within scope of practice.
Miscellaneous
Participate in hiring and training staff.
Enforce and comply with PPE requirements.
Train new employees on job duties and Policies & Procedures.
Attend bi‑weekly and mandatory in‑service meetings.
Follow all community and company policies and the Employee Handbook.
Report unsafe conditions immediately.
Perform other duties as assigned.
Desired Skills And Experience
Culinary experience.
Healthcare experience.
Leadership experience.
Professional and welcoming demeanor.
Excellent communication skills.
Strong organizational skills.
Good work ethic.
Listening and problem‑solving skills.
Genuine interest in the aging process and elderly care.
Strong commitment to providing quality services.
Decision‑making, budgeting, and goal‑setting abilities.
Open to change and learning.
Ability to empower staff and work as part of a team.
Compassionate and patient approach.
Ability to take direction and respond effectively to supervision.
Required Education And Experience
One to three years of experience and/or training in healthcare services, or equivalent education.
One to three years of managerial experience, preferably in healthcare.
Physical & Work Requirements
Regular standing, walking, sitting, reaching, and use of hands.
Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling.
Ability to lift up to 50 pounds occasionally.
Indoor, climate‑controlled work environment.
Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks.
Continuous interaction with residents and family members under stress.
Position is considered safety‑sensitive.
The Perks That Matter
Competitive salary and bonus opportunities.
Health, dental, vision, disability, and life insurance.
401(k) with match.
Paid time off and flexible hours.
Employee assistance program and on‑demand pay.
Career growth in a fast‑growing company.
Equal Employment Opportunity Statement
We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.
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