Patient Care Manager, Express Care & Prov Float Pool
Carle Health, Peoria, IL, United States
Overview
The Patient Care Manager is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent from the organization’s leadership team to coordinate and manage the activities in the clinic.
Qualifications
Certifications:
N/A
Education:
Associate's Degree
Work Experience:
Leadership - 2 years
Specialized Knowledge:
Strong interpersonal skills.
Strong computer skills.
Strong supervisory and leadership skills.
Strong verbal and written communication skills.
Ability to take initiative and exercise independent judgment, decision-making and problem‑solving expertise.
Knowledge of personnel administration and patient relation principles.
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures.
Responsibilities
Full authority over daily operations.
Possess in‑depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic(s) they are supporting.
Ensure effective, efficient office operations, and optimizing performance.
Continually improving quality of care in a vastly changing healthcare environment.
Oversee of the day‑to‑day management of the office including the coordination of clinic operations.
Establish work schedules, review staffing needs and supervise and train staff in good patient relations and office policies and procedures.
Follow protocols and policies in decision making.
Identify and resolve operational issues and day‑to‑day oversight and responsibility.
Seek guidance from director of clinic operations as needed.
Responsible for financial operations of the clinic including accounts payable.
Provide timely and accurate preparation and submission of biweekly payroll reports.
Monitor accounts receivable and review required reports.
Budget preparation and participate in annual budgeting process and budget development as directed.
Review monthly financial statements.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Create a culture of innovation, learning, teamwork and professional practice.
Be consistent with the mission, vision and values of the organization.
Establish effective mechanisms of communication with staff, providers and patients.
Foster an environment of openness, trust, teamwork and staff development.
Act as a liaison between physicians/providers and the organization’s leadership team.
Achieve effective communication and optimal operational processes.
Partner with associate medical director and director on provider performance and talent management.
Responsible for the interview and hiring process.
Complete employment forms accurately and in a timely manner.
Coordinate orientation and training programs.
Responsible for follow‑up with new providers and n.
Provide necessary paperwork completed prior to starting and working with the director as needed for assistance.
Act as consultant and final decision maker with respect to employee relations situations.
Inform and partner with HR and director on high‑level employee situations.
In times of disaster, secure the safety of staff, patients, visitors, the facility and protected health information.
Attend monthly staff meetings to support and provide insight.
Ensure proper follow‑up as needed.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with personnel policies and procedures.
Monitor all environmental conditions to secure protected health information.
The Patient Care Manager will have 7:30 am huddles.
Ensure the supervisors at the other Express locations have 7:30 am huddles.
The Patient Care Manager will go over the Express model with every new hire.
Provide yearly re‑education on the Express model with staff and providers.
The Patient Care Manager will help work the floor when needed to help the workflow.
Compensation and Benefits
The compensation range for this position is $42.4 per hour – $72.93 per hour. This represents a good‑faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors, including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more, visit
careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration, and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
#J-18808-Ljbffr
The Patient Care Manager is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent from the organization’s leadership team to coordinate and manage the activities in the clinic.
Qualifications
Certifications:
N/A
Education:
Associate's Degree
Work Experience:
Leadership - 2 years
Specialized Knowledge:
Strong interpersonal skills.
Strong computer skills.
Strong supervisory and leadership skills.
Strong verbal and written communication skills.
Ability to take initiative and exercise independent judgment, decision-making and problem‑solving expertise.
Knowledge of personnel administration and patient relation principles.
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures.
Responsibilities
Full authority over daily operations.
Possess in‑depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic(s) they are supporting.
Ensure effective, efficient office operations, and optimizing performance.
Continually improving quality of care in a vastly changing healthcare environment.
Oversee of the day‑to‑day management of the office including the coordination of clinic operations.
Establish work schedules, review staffing needs and supervise and train staff in good patient relations and office policies and procedures.
Follow protocols and policies in decision making.
Identify and resolve operational issues and day‑to‑day oversight and responsibility.
Seek guidance from director of clinic operations as needed.
Responsible for financial operations of the clinic including accounts payable.
Provide timely and accurate preparation and submission of biweekly payroll reports.
Monitor accounts receivable and review required reports.
Budget preparation and participate in annual budgeting process and budget development as directed.
Review monthly financial statements.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Create a culture of innovation, learning, teamwork and professional practice.
Be consistent with the mission, vision and values of the organization.
Establish effective mechanisms of communication with staff, providers and patients.
Foster an environment of openness, trust, teamwork and staff development.
Act as a liaison between physicians/providers and the organization’s leadership team.
Achieve effective communication and optimal operational processes.
Partner with associate medical director and director on provider performance and talent management.
Responsible for the interview and hiring process.
Complete employment forms accurately and in a timely manner.
Coordinate orientation and training programs.
Responsible for follow‑up with new providers and n.
Provide necessary paperwork completed prior to starting and working with the director as needed for assistance.
Act as consultant and final decision maker with respect to employee relations situations.
Inform and partner with HR and director on high‑level employee situations.
In times of disaster, secure the safety of staff, patients, visitors, the facility and protected health information.
Attend monthly staff meetings to support and provide insight.
Ensure proper follow‑up as needed.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with personnel policies and procedures.
Monitor all environmental conditions to secure protected health information.
The Patient Care Manager will have 7:30 am huddles.
Ensure the supervisors at the other Express locations have 7:30 am huddles.
The Patient Care Manager will go over the Express model with every new hire.
Provide yearly re‑education on the Express model with staff and providers.
The Patient Care Manager will help work the floor when needed to help the workflow.
Compensation and Benefits
The compensation range for this position is $42.4 per hour – $72.93 per hour. This represents a good‑faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors, including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more, visit
careers.carlehealth.org/benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration, and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
#J-18808-Ljbffr