Patient Services Representative Rehab
Corewell Health, Grand Rapids, MI, United States
Overview
This is a part-time position working Mondays and Tuesdays, 7:00 a.m. – 5:30 p.m.
As a Patient Services Representative with Corewell Health, you’ll play a vital role in delivering top-notch healthcare service to patients. You will work as part of a team to provide registration, concierge, and clerical services, making a difference in the lives of those we serve.
Responsibilities
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including assisting with patient check-out; scheduling patient appointments, referrals, in-office procedures, surgeries and tests; conducting medical record review of referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multi-department deposits.
Obtains insurance authorizations and/or verifies prior authorization; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Assists with training new team members using standard work.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk-mitigating measures; completes all safety-related competencies and requirements on a timely basis.
Qualifications
High School Diploma or equivalent
2 years of relevant experience (insurance billing, access management, patient financial services, electronic health records, lab service support, or related experience)
Employment Details
Primary Location:
SITE - 35 Michigan St NE - Grand Rapids
Department Name:
Rehab Peds 35 Michigan HDVCH - Grand Rapids Hosp
Employment Type:
Part time
Shift:
Day (United States of America)
Weekly Scheduled Hours:
20
Hours of Work:
7 a.m. – 5:30 p.m.
Days Worked:
Monday - Friday
Weekend Frequency:
N/A
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This is a part-time position working Mondays and Tuesdays, 7:00 a.m. – 5:30 p.m.
As a Patient Services Representative with Corewell Health, you’ll play a vital role in delivering top-notch healthcare service to patients. You will work as part of a team to provide registration, concierge, and clerical services, making a difference in the lives of those we serve.
Responsibilities
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including assisting with patient check-out; scheduling patient appointments, referrals, in-office procedures, surgeries and tests; conducting medical record review of referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multi-department deposits.
Obtains insurance authorizations and/or verifies prior authorization; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Assists with training new team members using standard work.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk-mitigating measures; completes all safety-related competencies and requirements on a timely basis.
Qualifications
High School Diploma or equivalent
2 years of relevant experience (insurance billing, access management, patient financial services, electronic health records, lab service support, or related experience)
Employment Details
Primary Location:
SITE - 35 Michigan St NE - Grand Rapids
Department Name:
Rehab Peds 35 Michigan HDVCH - Grand Rapids Hosp
Employment Type:
Part time
Shift:
Day (United States of America)
Weekly Scheduled Hours:
20
Hours of Work:
7 a.m. – 5:30 p.m.
Days Worked:
Monday - Friday
Weekend Frequency:
N/A
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