Patient Access Registrar
St. Mary's Health & Clearwater Valley Health, Orofino, ID, United States
This job was posted by https://idahoworks.gov. For more information, see https://idahoworks.gov/jobs/2529842
Patient Access Registrars perform all registration and hospital admission functions across St. Marys Health or Clearwater Valley Health locations. They collect patient and insurance information essential for clean claims billing, collect patient co-payments and cost share, verify insurance eligibility, and process admissions, transfers, and discharges. Registrars provide required patient and transfer information to medical staff and enter it into the electronic medical record. They obtain patient signatures on hospital, clinic, and CMS-required forms, greet patients and visitors in a friendly manner, and maintain HIPAA privacy standards and clinic/hospital policies and procedures, as well as federal and state regulations governing the registration process.
Essential Job Functions
Register and direct patients through the Emergency Department, outpatient, and clinic registration areas of all hospital and clinic locations.
Collect demographic and insurance information at the point of service.
Verify insurance coverage to ensure accurate billing and, for uninsured patients, refer to Financial Counseling to identify and link potential payer coverage.
Collect pre‑arranged or self‑pay deposits and point-of-service copayments.
Obtain patient signature on all required registration forms, including Consent, Health Risk Assessments, and other CMS-required Forms.
Scan insurance and identification cards into the electronic medical record.
Communicate to clinical departments the patient information relevant to patient advocacy and care, as obtained through the registration process.
Provide excellent customer service and support the patient experience.
Experience
Completes mandatory training.
Demonstrates a certain degree of creativity and latitude.
Is familiar with standard concepts, practices, and procedures within the Patient Access industry.
Relies on experience and judgment to plan and accomplish goals.
Is competent to meet age‑specific needs of the unit assigned.
Performs other related duties as assigned.
Maintains confidentiality of all hospital and patient information at all times, following HIPAA regulations and policies.
Communicates with patients, physicians, families, and co‑workers in person and on telephone.
Maintains regular and predictable attendance.
Minimum Qualifications
High school diploma or equivalent (preferred).
Minimum of 1 year of customer service experience (preferred).
One year of experience and/or education in front office procedures.
Preferred Qualifications
Proficiency in business office practices and computer applications.
Excellent written and verbal communication skills, with a focus on customer service and the patient experience.
Knowledge of current government and commercial payers and payment methodologies.
Prior medical office and/or hospital business office experience (highly desirable).
Basic medical terminology (preferred).
Ability to adapt to a rapidly growing and changing work environment.
Full time, 40 hours per week, variable shift/schedule.
CVH is EOE.
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Patient Access Registrars perform all registration and hospital admission functions across St. Marys Health or Clearwater Valley Health locations. They collect patient and insurance information essential for clean claims billing, collect patient co-payments and cost share, verify insurance eligibility, and process admissions, transfers, and discharges. Registrars provide required patient and transfer information to medical staff and enter it into the electronic medical record. They obtain patient signatures on hospital, clinic, and CMS-required forms, greet patients and visitors in a friendly manner, and maintain HIPAA privacy standards and clinic/hospital policies and procedures, as well as federal and state regulations governing the registration process.
Essential Job Functions
Register and direct patients through the Emergency Department, outpatient, and clinic registration areas of all hospital and clinic locations.
Collect demographic and insurance information at the point of service.
Verify insurance coverage to ensure accurate billing and, for uninsured patients, refer to Financial Counseling to identify and link potential payer coverage.
Collect pre‑arranged or self‑pay deposits and point-of-service copayments.
Obtain patient signature on all required registration forms, including Consent, Health Risk Assessments, and other CMS-required Forms.
Scan insurance and identification cards into the electronic medical record.
Communicate to clinical departments the patient information relevant to patient advocacy and care, as obtained through the registration process.
Provide excellent customer service and support the patient experience.
Experience
Completes mandatory training.
Demonstrates a certain degree of creativity and latitude.
Is familiar with standard concepts, practices, and procedures within the Patient Access industry.
Relies on experience and judgment to plan and accomplish goals.
Is competent to meet age‑specific needs of the unit assigned.
Performs other related duties as assigned.
Maintains confidentiality of all hospital and patient information at all times, following HIPAA regulations and policies.
Communicates with patients, physicians, families, and co‑workers in person and on telephone.
Maintains regular and predictable attendance.
Minimum Qualifications
High school diploma or equivalent (preferred).
Minimum of 1 year of customer service experience (preferred).
One year of experience and/or education in front office procedures.
Preferred Qualifications
Proficiency in business office practices and computer applications.
Excellent written and verbal communication skills, with a focus on customer service and the patient experience.
Knowledge of current government and commercial payers and payment methodologies.
Prior medical office and/or hospital business office experience (highly desirable).
Basic medical terminology (preferred).
Ability to adapt to a rapidly growing and changing work environment.
Full time, 40 hours per week, variable shift/schedule.
CVH is EOE.
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