Patient Services Representative-Float
Carle Health, Champaign, IL, United States
Overview
The FLOAT Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a member of the Float team, you must enjoy learning and supporting multiple departments within the organization, be able to work independently and have reliable transportation.
Qualifications
Certifications: , Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience:
Responsibilities
Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set‑up, phone calls. Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. Serves as a role model by conducting self in a responsible, professional manner. Manages all incoming patient care requests related to in‑basket activities, referrals, work queue activity, and incoming telephone calls. Proficient with insurance coverage rules, eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers. Competent to initiate and secure prior authorizations as needed. Float is constantly expanding its services with new departments, locations and special services to support our community and organization, so staff must be able and willing to train in and support multiple departments/locations. Float staff are required to perform all department‑specific job functions within the scope of their role that is required in the department in which they are staffing. Assist with PSR coverage in multiple departments (obtain knowledge of each dept and scheduling specifics). Travels to multiple departments in role, as needed. Flexible with last minute assignment changes. Acting in the float capacity requires the ability to work independently. May be asked to work weekends/holidays if necessary (this would be minimum requirement & on rotation). May be asked to support pop‑up/temporary departments, as needed.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
Compensation And Benefits
The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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The FLOAT Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a member of the Float team, you must enjoy learning and supporting multiple departments within the organization, be able to work independently and have reliable transportation.
Qualifications
Certifications: , Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience:
Responsibilities
Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set‑up, phone calls. Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. Serves as a role model by conducting self in a responsible, professional manner. Manages all incoming patient care requests related to in‑basket activities, referrals, work queue activity, and incoming telephone calls. Proficient with insurance coverage rules, eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers. Competent to initiate and secure prior authorizations as needed. Float is constantly expanding its services with new departments, locations and special services to support our community and organization, so staff must be able and willing to train in and support multiple departments/locations. Float staff are required to perform all department‑specific job functions within the scope of their role that is required in the department in which they are staffing. Assist with PSR coverage in multiple departments (obtain knowledge of each dept and scheduling specifics). Travels to multiple departments in role, as needed. Flexible with last minute assignment changes. Acting in the float capacity requires the ability to work independently. May be asked to work weekends/holidays if necessary (this would be minimum requirement & on rotation). May be asked to support pop‑up/temporary departments, as needed.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. For more information: human.resources@carle.com.
Compensation And Benefits
The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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