Lead Care Manager, Bilingual (Spanish)
Didi Hirsch Mental Health Services, Glendale, CA, United States
Lead Care Manager, Bilingual - Spanish (Glendale Adult Services)
This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Glendale and surrounding area.
You have the option to elect to a 9/80 flex work schedule after the first six months of employment.
The pay range for this role is between $21.38 - $24.60 per hour.
$7,500 sign‑on bonus for external candidates.
Summary
As a Lead Case Manager (internally referred to as Lead Care Manager), you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well‑being and recovery.
Primary Duties
Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
Assesses member needs in the areas of physical health, mental health, substance use, community‑based Long Term Services & Supports (LTSS), oral health, palliative care, trauma‑informed care, social supports, and housing as appropriate for individuals experiencing homelessness.
Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole‑person approach is taken in identifying gaps in treatment or gaps in available and needed services.
Implements Care Plan services and development of health action plan.
Offers services where the ECM member lives, seeks care, or finds most easily accessible.
Connects ECM member to other social services and supports he/she may need.
Advocates on behalf of members with health care professionals.
Uses motivational interviewing, trauma‑informed care, and harm‑reduction practices.
Works with hospital staff on discharge plan as needed.
Conducts outreach to and engages with eligible HHP members to encourage enrollment in the program.
Accompanies ECM members to office visits, as needed.
Monitors treatment adherence including medication.
Provides health promotion and self‑management health coaching.
Meets Agency Client service expectations.
Arranges transportation.
Other duties as assigned.
Position Requirements
Fluency in the Spanish language for assigned program.
High School Diploma or GED required. Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.
2+ years of experience working with Medi‑Cal members, particularly in care management or mental health services.
Current California driver's license and a driving record acceptable to the Agency's insurance carrier.
Comfortable working with diverse populations.
Exceptional ability to connect and engage with people.
Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters.
Ability to engage members.
Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
Ability to use a personal computer and document care management activities.
Motivational interviewing.
Current knowledge of clinical standards of care and disease processes.
Knowledge of community resources in area of residence.
Familiarity with trauma‑informed care and harm reduction practices.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Goal‑oriented team player with strong experience working in large and complex systems.
Outstanding communication skills with the ability to engage any individual regardless of background.
Equal Opportunity Statement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Glendale and surrounding area.
You have the option to elect to a 9/80 flex work schedule after the first six months of employment.
The pay range for this role is between $21.38 - $24.60 per hour.
$7,500 sign‑on bonus for external candidates.
Summary
As a Lead Case Manager (internally referred to as Lead Care Manager), you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well‑being and recovery.
Primary Duties
Serves as the primary point of contact for the Member, Member's family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
Assesses member needs in the areas of physical health, mental health, substance use, community‑based Long Term Services & Supports (LTSS), oral health, palliative care, trauma‑informed care, social supports, and housing as appropriate for individuals experiencing homelessness.
Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole‑person approach is taken in identifying gaps in treatment or gaps in available and needed services.
Implements Care Plan services and development of health action plan.
Offers services where the ECM member lives, seeks care, or finds most easily accessible.
Connects ECM member to other social services and supports he/she may need.
Advocates on behalf of members with health care professionals.
Uses motivational interviewing, trauma‑informed care, and harm‑reduction practices.
Works with hospital staff on discharge plan as needed.
Conducts outreach to and engages with eligible HHP members to encourage enrollment in the program.
Accompanies ECM members to office visits, as needed.
Monitors treatment adherence including medication.
Provides health promotion and self‑management health coaching.
Meets Agency Client service expectations.
Arranges transportation.
Other duties as assigned.
Position Requirements
Fluency in the Spanish language for assigned program.
High School Diploma or GED required. Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.
2+ years of experience working with Medi‑Cal members, particularly in care management or mental health services.
Current California driver's license and a driving record acceptable to the Agency's insurance carrier.
Comfortable working with diverse populations.
Exceptional ability to connect and engage with people.
Willingness to work in various environments including 1:1 in member's homes, clinical settings, and/or shelters.
Ability to engage members.
Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
Ability to use a personal computer and document care management activities.
Motivational interviewing.
Current knowledge of clinical standards of care and disease processes.
Knowledge of community resources in area of residence.
Familiarity with trauma‑informed care and harm reduction practices.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Goal‑oriented team player with strong experience working in large and complex systems.
Outstanding communication skills with the ability to engage any individual regardless of background.
Equal Opportunity Statement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr