Service Technician
KYOCERA Document Solutions America, Inc., Sacramento, CA, United States
As a technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.
Responsibilities
Travel to customers’ locations to complete service calls according to company policies.
Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
Manage and maintain a highly accurate car stock parts inventory.
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
Report poor machine performance at first suspicion to manager.
Keep current with new technology through off-site manufacturer's classes and online training.
Collaborate with customer service team to receive, prioritize, and accurately close service calls.
Maintain current KPI requirements for position.
Perform other duties as assigned.
Qualifications
A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.
Computer literate and basic knowledge of networking.
Ability to install/diagnose a network printer.
Valid driver's license with an excellent driving record.
Ability to travel to and from customers within the subsidiary’s customer base.
Ability to read and follow technical schematics and service manuals.
Ability to troubleshoot electrical and mechanical failures.
Able to work independently, under pressure at customer locations and to accept direction on given assignments.
Physical requirements: ability to bend, lift 50 pounds.
Preferred
Computer skills including a working understanding of basic network connectivity and print drivers.
Minimum 2 years mechanical and electrical support experience, within office product industry.
Minimum training 2 current KDA or other manufacturer’s on‑line apps or “connectivity” courses.
The typical pay range for this role is $50,000 - $62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.
Benefits
We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time‑to‑time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Equal Opportunity Employer
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
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Responsibilities
Travel to customers’ locations to complete service calls according to company policies.
Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
Manage and maintain a highly accurate car stock parts inventory.
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
Report poor machine performance at first suspicion to manager.
Keep current with new technology through off-site manufacturer's classes and online training.
Collaborate with customer service team to receive, prioritize, and accurately close service calls.
Maintain current KPI requirements for position.
Perform other duties as assigned.
Qualifications
A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.
Computer literate and basic knowledge of networking.
Ability to install/diagnose a network printer.
Valid driver's license with an excellent driving record.
Ability to travel to and from customers within the subsidiary’s customer base.
Ability to read and follow technical schematics and service manuals.
Ability to troubleshoot electrical and mechanical failures.
Able to work independently, under pressure at customer locations and to accept direction on given assignments.
Physical requirements: ability to bend, lift 50 pounds.
Preferred
Computer skills including a working understanding of basic network connectivity and print drivers.
Minimum 2 years mechanical and electrical support experience, within office product industry.
Minimum training 2 current KDA or other manufacturer’s on‑line apps or “connectivity” courses.
The typical pay range for this role is $50,000 - $62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.
Benefits
We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time‑to‑time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Equal Opportunity Employer
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
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