Pharmacy Collections Specialist (060126)
Crains Cleveland, Cleveland, OH, United States
About the Role
The Collection Specialist is responsible for collecting and posting payments, managing patient account payments and resolving past‑due patient balances.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Monitor accounts receivable and identify overdue accounts to be addressed
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing or elevate to supervisor as needed
Communicate any insurance changes or submit regular reports on the status of unpaid accounts and any repayment progress
Communicate any Accounts receivable trends among the team
Maintain a level of productivity suitable for the department
Answer questions from patients, clerical staff, and insurance companies
Participate in educational activities and attend staff meetings
Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations
Other duties as assigned
Skills/Abilities
Ability to operate a computer, computer software and basic office equipment
Ability to operate a multi‑line telephone system
Skill in answering a telephone in a pleasant and helpful manner
Ability to read, understand, and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients, employees, and the public
Proficiency in reading, writing, and speaking English is required
Education and Experience
1 year of medical billing and collections practice experience preferred
Knowledge of basic medical coding and third‑party operating procedures and practices preferred
Knowledge of business office procedures
Certificates/Licenses/Registration
National Certification (PTCB or NHA) required
Indiana and Pennsylvania State Pharmacy Technician licenses required
Physical Requirements
Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment. Could periodically travel to other office and operational sites. Prolonged periods of sitting at a desk and working on a computer.
Legal and Regulatory Statements
At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H‑1B, L‑1, O‑1, TN, F‑1, J‑1, E‑3, etc.
SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Benefits
Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company‑paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans
Base Hourly Minimum:
$18.00
Base Hourly Maximum:
$21.00
#J-18808-Ljbffr
The Collection Specialist is responsible for collecting and posting payments, managing patient account payments and resolving past‑due patient balances.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Monitor accounts receivable and identify overdue accounts to be addressed
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing or elevate to supervisor as needed
Communicate any insurance changes or submit regular reports on the status of unpaid accounts and any repayment progress
Communicate any Accounts receivable trends among the team
Maintain a level of productivity suitable for the department
Answer questions from patients, clerical staff, and insurance companies
Participate in educational activities and attend staff meetings
Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations
Other duties as assigned
Skills/Abilities
Ability to operate a computer, computer software and basic office equipment
Ability to operate a multi‑line telephone system
Skill in answering a telephone in a pleasant and helpful manner
Ability to read, understand, and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients, employees, and the public
Proficiency in reading, writing, and speaking English is required
Education and Experience
1 year of medical billing and collections practice experience preferred
Knowledge of basic medical coding and third‑party operating procedures and practices preferred
Knowledge of business office procedures
Certificates/Licenses/Registration
National Certification (PTCB or NHA) required
Indiana and Pennsylvania State Pharmacy Technician licenses required
Physical Requirements
Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment. Could periodically travel to other office and operational sites. Prolonged periods of sitting at a desk and working on a computer.
Legal and Regulatory Statements
At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H‑1B, L‑1, O‑1, TN, F‑1, J‑1, E‑3, etc.
SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Benefits
Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company‑paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans
Base Hourly Minimum:
$18.00
Base Hourly Maximum:
$21.00
#J-18808-Ljbffr