Retail & CX Manager
DESO, Reno, NV, United States
Job Summary
DESO is an emerging outdoor apparel brand dedicated to creating high-quality, functional clothing for everyday journeys. Proudly made in America, we are committed to detailed craftsmanship, customer satisfaction, and building a community of outdoor enthusiasts and artists alike. Our brick-and-mortar retail location serves as a hub for customers to experience our products firsthand, receive advice, and connect with the brand.
Retail & Customer Experience Manager
We are seeking a reliable, customer-focused individual to join our team as a
Retail & Customer Experience Manager . This versatile role encompasses daily retail shop operations, including frontline customer service, order fulfillment and distribution, inventory management, maintaining store standards, and support for brand events. The ideal candidate is enthusiastic about the outdoor lifestyle, thrives in a fast-paced retail environment, and is available to help open and close the shop 4-5 days per week. This position offers an opportunity to contribute to a growing American-made brand while working in a dynamic, community-oriented setting.
Key Responsibilities
Customer Service
Actively greeting customers and establishing a genuine rapport
Incorporating extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
Handle inquiries via phone, email, and in-person with professionalism and enthusiasm
Process sales transactions accurately using POS system
Resolve customer concerns promptly and effectively to ensure positive experiences
Use Gorgias (CX platform) to manage and organize customer support tickets
E-Commerce, Shipping & Fulfillment
Manage all online order fulfillment through Shopify and ShipStation
Pick, pack, and ship online orders efficiently and accurately
Prepare packages for shipping, ensuring proper labeling and quality checks
Process and manage online returns and exchanges using Loop
Retail Shop Operations
Open and close the store according to schedule, including cash handling, security procedures, and store readiness
Maintain a clean, organized, and visually appealing sales floor and fitting rooms
Set up and maintain merchandise displays in line with brand standards
Monitor and replenish stock on the sales floor from backroom inventory
Inventory Management
Assist with receiving, checking in, and organizing new shipments
Conduct regular inventory counts, cycle counts, and stock audits
Update inventory records accurately in Shopify
Identify and report discrepancies or low-stock items
Maintain organized backstock and shipping areas
Community and Brand Engagement
Support in-store and off-site brand events, pop-ups, and community activations
Assist with event setup, customer engagement, product demonstrations, and breakdown
Promote upcoming events and brand initiatives to customers
Contribute to strengthening DESO’s presence within the Reno outdoor and lifestyle community
Qualifications & Requirements
Previous retail, customer service, or operations experience preferred (outdoor, apparel, or lifestyle retail a plus)
Strong interpersonal and communication skills with a genuine passion for customer service
Ability to stand for extended periods, lift up to 30-50 lbs, and perform physical tasks such as stocking and moving merchandise
Reliable, punctual, and able to work independently as well as part of a small team
Basic computer skills (POS systems, inventory software, email, and Microsoft Office/Google Workspace)
Availability to work 4-5 days per week (Tues-Sat), including opening/closing shifts (flexible days/hours within retail schedule)
Enthusiasm for outdoor activities, adventure, and American-made products is highly desirable
Must be able to pass a background check if required
What We Offer
Competitive hourly pay commensurate with experience
Employee discount on DESO products
Opportunity to grow with a passionate, values-driven brand
Flexible part-time schedule in a supportive, community-oriented environment
#J-18808-Ljbffr
DESO is an emerging outdoor apparel brand dedicated to creating high-quality, functional clothing for everyday journeys. Proudly made in America, we are committed to detailed craftsmanship, customer satisfaction, and building a community of outdoor enthusiasts and artists alike. Our brick-and-mortar retail location serves as a hub for customers to experience our products firsthand, receive advice, and connect with the brand.
Retail & Customer Experience Manager
We are seeking a reliable, customer-focused individual to join our team as a
Retail & Customer Experience Manager . This versatile role encompasses daily retail shop operations, including frontline customer service, order fulfillment and distribution, inventory management, maintaining store standards, and support for brand events. The ideal candidate is enthusiastic about the outdoor lifestyle, thrives in a fast-paced retail environment, and is available to help open and close the shop 4-5 days per week. This position offers an opportunity to contribute to a growing American-made brand while working in a dynamic, community-oriented setting.
Key Responsibilities
Customer Service
Actively greeting customers and establishing a genuine rapport
Incorporating extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
Handle inquiries via phone, email, and in-person with professionalism and enthusiasm
Process sales transactions accurately using POS system
Resolve customer concerns promptly and effectively to ensure positive experiences
Use Gorgias (CX platform) to manage and organize customer support tickets
E-Commerce, Shipping & Fulfillment
Manage all online order fulfillment through Shopify and ShipStation
Pick, pack, and ship online orders efficiently and accurately
Prepare packages for shipping, ensuring proper labeling and quality checks
Process and manage online returns and exchanges using Loop
Retail Shop Operations
Open and close the store according to schedule, including cash handling, security procedures, and store readiness
Maintain a clean, organized, and visually appealing sales floor and fitting rooms
Set up and maintain merchandise displays in line with brand standards
Monitor and replenish stock on the sales floor from backroom inventory
Inventory Management
Assist with receiving, checking in, and organizing new shipments
Conduct regular inventory counts, cycle counts, and stock audits
Update inventory records accurately in Shopify
Identify and report discrepancies or low-stock items
Maintain organized backstock and shipping areas
Community and Brand Engagement
Support in-store and off-site brand events, pop-ups, and community activations
Assist with event setup, customer engagement, product demonstrations, and breakdown
Promote upcoming events and brand initiatives to customers
Contribute to strengthening DESO’s presence within the Reno outdoor and lifestyle community
Qualifications & Requirements
Previous retail, customer service, or operations experience preferred (outdoor, apparel, or lifestyle retail a plus)
Strong interpersonal and communication skills with a genuine passion for customer service
Ability to stand for extended periods, lift up to 30-50 lbs, and perform physical tasks such as stocking and moving merchandise
Reliable, punctual, and able to work independently as well as part of a small team
Basic computer skills (POS systems, inventory software, email, and Microsoft Office/Google Workspace)
Availability to work 4-5 days per week (Tues-Sat), including opening/closing shifts (flexible days/hours within retail schedule)
Enthusiasm for outdoor activities, adventure, and American-made products is highly desirable
Must be able to pass a background check if required
What We Offer
Competitive hourly pay commensurate with experience
Employee discount on DESO products
Opportunity to grow with a passionate, values-driven brand
Flexible part-time schedule in a supportive, community-oriented environment
#J-18808-Ljbffr