Commercial Underwriting Training Program Manager
AIG, Atlanta, GA, United States
About the Role
The Program Manager, Commercial Underwriting Training, is responsible for managing a portfolio of learning initiatives that build core and future‑ready underwriting skills across the organization. The role reports to the Global Head of Underwriting Technical Training and collaborates with stakeholders across functions and geographies to design, adapt, and implement scalable development solutions that align with enterprise underwriting priorities.
How You'll Create An Impact
Manage multiple programs related to underwriting course design, structure and implementation.
Develop and implement learning tools in support of the rollout of new technical underwriting initiatives, systems and strategies.
Engage with corporate learning and development to align technical skills and professional skills with corporate underwriting strategies for comprehensive learning programs.
Engage with learning liaisons across multiple lines of business to help, direct and guide custom learning based on unique needs.
Partner with in‑house and contract instructional designers to ensure effective and engaging learning assets are delivered.
Develop learner communications, guides, and engagement strategies to support program launches and adoption.
Collect and analyze feedback and data to improve content relevance, accessibility, and learner outcomes.
Ensure consistency and scalability across delivery formats and business audiences.
Stay current on learning trends and professional skills research to bring new ideas to the team.
What You'll Need To Succeed
5+ years of experience in learning and development program management, instructional design and facilitation.
Strong knowledge of adult learning principles to ensure learner engagement, drive behavior change, and reinforce application of skill in the workplace.
Program Management, Stakeholder Management and Growth Mindset (creative thinker, ownership and strong execution).
Experience working with or developing technical underwriting training skills.
Strong project management and execution skills, with the ability to juggle multiple priorities.
Excellent communication and stakeholder engagement skills.
Comfort working in a matrixed environment and adapting to direction while owning independent workstreams.
Familiarity with digital learning platforms.
Passion for helping employees grow and succeed through practical and accessible development.
Experience with course design, structure and delivery for technical underwriting learning.
Experience with AI Agents/Models highly valued.
Experience managing Early Career/Trainee Programs.
Underwriting or Claims experience preferred.
Benefits and Compensation
For positions based in Illinois, the base salary range is $105,000–$126,000. For positions based in NYC, the base salary range is $105,000–$125,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. The total rewards program includes benefits focused on health, wellbeing, financial security and professional development.
Equal Employment Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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The Program Manager, Commercial Underwriting Training, is responsible for managing a portfolio of learning initiatives that build core and future‑ready underwriting skills across the organization. The role reports to the Global Head of Underwriting Technical Training and collaborates with stakeholders across functions and geographies to design, adapt, and implement scalable development solutions that align with enterprise underwriting priorities.
How You'll Create An Impact
Manage multiple programs related to underwriting course design, structure and implementation.
Develop and implement learning tools in support of the rollout of new technical underwriting initiatives, systems and strategies.
Engage with corporate learning and development to align technical skills and professional skills with corporate underwriting strategies for comprehensive learning programs.
Engage with learning liaisons across multiple lines of business to help, direct and guide custom learning based on unique needs.
Partner with in‑house and contract instructional designers to ensure effective and engaging learning assets are delivered.
Develop learner communications, guides, and engagement strategies to support program launches and adoption.
Collect and analyze feedback and data to improve content relevance, accessibility, and learner outcomes.
Ensure consistency and scalability across delivery formats and business audiences.
Stay current on learning trends and professional skills research to bring new ideas to the team.
What You'll Need To Succeed
5+ years of experience in learning and development program management, instructional design and facilitation.
Strong knowledge of adult learning principles to ensure learner engagement, drive behavior change, and reinforce application of skill in the workplace.
Program Management, Stakeholder Management and Growth Mindset (creative thinker, ownership and strong execution).
Experience working with or developing technical underwriting training skills.
Strong project management and execution skills, with the ability to juggle multiple priorities.
Excellent communication and stakeholder engagement skills.
Comfort working in a matrixed environment and adapting to direction while owning independent workstreams.
Familiarity with digital learning platforms.
Passion for helping employees grow and succeed through practical and accessible development.
Experience with course design, structure and delivery for technical underwriting learning.
Experience with AI Agents/Models highly valued.
Experience managing Early Career/Trainee Programs.
Underwriting or Claims experience preferred.
Benefits and Compensation
For positions based in Illinois, the base salary range is $105,000–$126,000. For positions based in NYC, the base salary range is $105,000–$125,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. The total rewards program includes benefits focused on health, wellbeing, financial security and professional development.
Equal Employment Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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