Program Coordinator - New Day Recovery
Southwest Virginia Community Health Systems, Bristol, VA, United States
Make a Difference. Lead with Purpose. Grow with Us.
SVCHS is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, affordable healthcare to the diverse communities of Bristol and surrounding areas. We are seeking a
Program Coordinator
to join our
New Day Recovery - Bristol
team and support our mission of improving health and wellness in Southwest Virginia.
About the Role
Southwest Virginia Community Health Systems is seeking a highly organized, mission-driven Program Coordinator to support operations at New Day Recovery (NDR), our substance use disorder (SUD) treatment program. This role combines behavioral health program support, front-office coordination, compliance oversight, and administrative leadership to ensure efficient and safe service delivery.
The Program Coordinator plays a critical role in patient access, referral coordination, scheduling, insurance verification, data management, and day-to-day site operations. This position ensures effective communication across the treatment team while maintaining compliance with organizational policies and regulatory requirements.
This is an ideal opportunity for a healthcare professional with experience in behavioral health, SUD programs, medical office operations, or healthcare administration who thrives in a structured, patient-centered environment. Join a team that is setting the standard for integrated care in Southwest Virginia.
Key Responsibilities
Program & Operations Coordination
Coordinate schedules for program staff and treatment team members
Manage timekeeping, PTO requests, and staff coverage to maintain operational continuity
Oversee daily site operations to ensure efficient and safe patient flow
Conduct required site safety drills and meetings
Ensure compliance with organizational policies and external regulatory requirements
Monitor and ensure completion of critical incident reporting and required notifications
Patient Access & Front Office Support
Provide front office check-in and check-out services
Schedule patients individually and manage program calendars
Coordinate with referral sources and individuals seeking services to ensure timely treatment access
Respond to patient inquiries and concerns professionally and promptly
Ensure smooth communication between patients and treatment team members
Insurance, Billing & Financial Oversight
Verify insurance and coordinate billing information between patients and the billing department
Collect and manage patient payments when applicable
Maintain petty cash, cash drawer, and financial logs in accordance with policy
Data & Administrative Support
Collect, enter, and maintain accurate patient data
Ensure effective documentation and information flow within the program
Maintain adequate supplies and resources for program operations
Provide general office administration support
Perform other duties as assigned in support of program and organizational goals
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in healthcare administration, behavioral health, or related field)
Strong organizational and time management skills
Experience with scheduling systems and electronic health records (EHR)
Knowledge of insurance verification and healthcare billing processes
Ability to manage confidential information in compliance with HIPAA
Strong interpersonal and communication skills
Ability to manage multiple priorities in a fast-paced clinical environment
Preferred Experience
Experience working in SUD treatment or MAT programs
Familiarity with compliance standards applicable to behavioral health programs
Experience handling cash management and financial reconciliation
Supervisory or operational coordination experience
Benefits
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Equal Employment Opportunity & E-Verify Statement
Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.
Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.
In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.
Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.
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SVCHS is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, affordable healthcare to the diverse communities of Bristol and surrounding areas. We are seeking a
Program Coordinator
to join our
New Day Recovery - Bristol
team and support our mission of improving health and wellness in Southwest Virginia.
About the Role
Southwest Virginia Community Health Systems is seeking a highly organized, mission-driven Program Coordinator to support operations at New Day Recovery (NDR), our substance use disorder (SUD) treatment program. This role combines behavioral health program support, front-office coordination, compliance oversight, and administrative leadership to ensure efficient and safe service delivery.
The Program Coordinator plays a critical role in patient access, referral coordination, scheduling, insurance verification, data management, and day-to-day site operations. This position ensures effective communication across the treatment team while maintaining compliance with organizational policies and regulatory requirements.
This is an ideal opportunity for a healthcare professional with experience in behavioral health, SUD programs, medical office operations, or healthcare administration who thrives in a structured, patient-centered environment. Join a team that is setting the standard for integrated care in Southwest Virginia.
Key Responsibilities
Program & Operations Coordination
Coordinate schedules for program staff and treatment team members
Manage timekeeping, PTO requests, and staff coverage to maintain operational continuity
Oversee daily site operations to ensure efficient and safe patient flow
Conduct required site safety drills and meetings
Ensure compliance with organizational policies and external regulatory requirements
Monitor and ensure completion of critical incident reporting and required notifications
Patient Access & Front Office Support
Provide front office check-in and check-out services
Schedule patients individually and manage program calendars
Coordinate with referral sources and individuals seeking services to ensure timely treatment access
Respond to patient inquiries and concerns professionally and promptly
Ensure smooth communication between patients and treatment team members
Insurance, Billing & Financial Oversight
Verify insurance and coordinate billing information between patients and the billing department
Collect and manage patient payments when applicable
Maintain petty cash, cash drawer, and financial logs in accordance with policy
Data & Administrative Support
Collect, enter, and maintain accurate patient data
Ensure effective documentation and information flow within the program
Maintain adequate supplies and resources for program operations
Provide general office administration support
Perform other duties as assigned in support of program and organizational goals
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in healthcare administration, behavioral health, or related field)
Strong organizational and time management skills
Experience with scheduling systems and electronic health records (EHR)
Knowledge of insurance verification and healthcare billing processes
Ability to manage confidential information in compliance with HIPAA
Strong interpersonal and communication skills
Ability to manage multiple priorities in a fast-paced clinical environment
Preferred Experience
Experience working in SUD treatment or MAT programs
Familiarity with compliance standards applicable to behavioral health programs
Experience handling cash management and financial reconciliation
Supervisory or operational coordination experience
Benefits
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Equal Employment Opportunity & E-Verify Statement
Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.
Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.
In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.
Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.
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