Internal Operations Supervisor
Andersen Corporation, Washington, District of Columbia, United States
At Andersen, we empower employees to achieve their full potential and help communities thrive.
Internal Operations Supervisor (IOS)
Location: Jessup, MD. This role is responsible for organizing and coordinating branch operations, including order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling, and implementing lean processes.
Responsibilities
Supervise the schedule of service and install appointments, maximizing efficiency and delivering high customer service.
Manage data entry into computer systems, ensuring accuracy and first‑time success.
Coordinate and oversee job folders and related documents for operational functions.
Maintain accounts receivable, minimizing outstanding balances.
Facilitate open communication among sales, operations, and install teams to exceed homeowner satisfaction.
Lead and develop lean, efficient, and standardized methods with a focus on continuous improvement.
Create and maintain standard operating procedures for all functions.
Provide training and direct daily work of direct reports.
Perform other duties as assigned by the supervisor.
Qualifications
Bachelor’s degree and 3‑5 years of outstanding customer service experience or equivalent education and experience.
Ability to work with minimal supervision.
Calmness under stressful situations.
Excellent organizational skills in structuring work assignments, creating standard procedures, and planning projects.
Demonstrated leadership skills in directing, managing, and motivating employees.
Excellent communication skills: listening, written, and verbal.
Strong analytical skills for problem solving, data interpretation, and defining solutions.
Dependability in meeting deadlines, following through on commitments, and ensuring high customer satisfaction.
Pay Range
$76,824.00 – $115,236.00
Benefits
We provide a comprehensive Total Rewards Package, including:
401(k) Plan with employer contributions and matching
Profit Sharing
Medical, Dental, and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off and Paid Holidays
Paid Maternity and Parental Leave
Career Growth Planning and Nationwide Opportunities
For employees under a collective bargaining agreement, some benefits may differ or be unavailable per the agreement.
EEOC EMPLOYER : Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.
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Internal Operations Supervisor (IOS)
Location: Jessup, MD. This role is responsible for organizing and coordinating branch operations, including order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling, and implementing lean processes.
Responsibilities
Supervise the schedule of service and install appointments, maximizing efficiency and delivering high customer service.
Manage data entry into computer systems, ensuring accuracy and first‑time success.
Coordinate and oversee job folders and related documents for operational functions.
Maintain accounts receivable, minimizing outstanding balances.
Facilitate open communication among sales, operations, and install teams to exceed homeowner satisfaction.
Lead and develop lean, efficient, and standardized methods with a focus on continuous improvement.
Create and maintain standard operating procedures for all functions.
Provide training and direct daily work of direct reports.
Perform other duties as assigned by the supervisor.
Qualifications
Bachelor’s degree and 3‑5 years of outstanding customer service experience or equivalent education and experience.
Ability to work with minimal supervision.
Calmness under stressful situations.
Excellent organizational skills in structuring work assignments, creating standard procedures, and planning projects.
Demonstrated leadership skills in directing, managing, and motivating employees.
Excellent communication skills: listening, written, and verbal.
Strong analytical skills for problem solving, data interpretation, and defining solutions.
Dependability in meeting deadlines, following through on commitments, and ensuring high customer satisfaction.
Pay Range
$76,824.00 – $115,236.00
Benefits
We provide a comprehensive Total Rewards Package, including:
401(k) Plan with employer contributions and matching
Profit Sharing
Medical, Dental, and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off and Paid Holidays
Paid Maternity and Parental Leave
Career Growth Planning and Nationwide Opportunities
For employees under a collective bargaining agreement, some benefits may differ or be unavailable per the agreement.
EEOC EMPLOYER : Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.
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