Implementation Manager
Marpai Administrators LLC, Atlanta, GA, United States
Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators ("Marpai") is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at‑risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION
The Implementation Manager is responsible for oversight of client implementations, change management, and coordination of internal operational functions. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of internal processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience.
WHAT YOU WILL BE DOING
Expert in project management with consideration of operational processes and procedures to facilitate successful implementation of services
Provides Sales and Client Service support which may include direct contact with customers and/or the customer's representatives
Oversees implementations including accuracy of information to both the plan sponsor and to members
Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed
Facilitate/leadership role for implementation of internal quality assurance and efficiency to create an incredible service experience
Produces objective reporting to the Senior Management and SVPs, regarding critical path items, opportunities, and overall customer standing
Can apply communication principles and appropriate positioning of information to deliver to various client types
Able to provide analysis of workflows and efficiency with other department teams
Experience in third party benefit and claims administration, to include stop loss product knowledge
Conducts post-implementation analysis to identify areas for improvement, new process development to mitigation of risks areas with future implementations
Other duties as required
WHAT DO YOU NEED
Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
Excellent written communication and documentation skills
Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
Must have able to view processes and suggest change to create or maintain the most efficient, timely and accurate delivery
Ability to analyze, interpret and organize information in a clear and concise manner
Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint.
Ability to adapt and be flexible in a variety of situations
Ability to multitask and possess excellent time management skills
Must be able to work independently as well as support, contribute to, and lead teams
WORK REQUIREMENTS
This position requires a college four-year degree, with a minimum of three years' experience in third party benefit and claims administration, as well as in project management. Project Management Professional (PMP) certification is a plus
WHY WORK AT MARPAI
Generous PTO
Medical and Prescription
EAP
FSA / HSA / Dependent Care
Dental
Vision
Life and Disability
STD/LTD
Voluntary Benefits: Critical Illness, Accident, Hospital
401k with Employer Match
LegalShield
Identity Theft Protection
Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
This is a remote position.
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ABOUT THE POSITION
The Implementation Manager is responsible for oversight of client implementations, change management, and coordination of internal operational functions. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of internal processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience.
WHAT YOU WILL BE DOING
Expert in project management with consideration of operational processes and procedures to facilitate successful implementation of services
Provides Sales and Client Service support which may include direct contact with customers and/or the customer's representatives
Oversees implementations including accuracy of information to both the plan sponsor and to members
Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed
Facilitate/leadership role for implementation of internal quality assurance and efficiency to create an incredible service experience
Produces objective reporting to the Senior Management and SVPs, regarding critical path items, opportunities, and overall customer standing
Can apply communication principles and appropriate positioning of information to deliver to various client types
Able to provide analysis of workflows and efficiency with other department teams
Experience in third party benefit and claims administration, to include stop loss product knowledge
Conducts post-implementation analysis to identify areas for improvement, new process development to mitigation of risks areas with future implementations
Other duties as required
WHAT DO YOU NEED
Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
Excellent written communication and documentation skills
Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
Must have able to view processes and suggest change to create or maintain the most efficient, timely and accurate delivery
Ability to analyze, interpret and organize information in a clear and concise manner
Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint.
Ability to adapt and be flexible in a variety of situations
Ability to multitask and possess excellent time management skills
Must be able to work independently as well as support, contribute to, and lead teams
WORK REQUIREMENTS
This position requires a college four-year degree, with a minimum of three years' experience in third party benefit and claims administration, as well as in project management. Project Management Professional (PMP) certification is a plus
WHY WORK AT MARPAI
Generous PTO
Medical and Prescription
EAP
FSA / HSA / Dependent Care
Dental
Vision
Life and Disability
STD/LTD
Voluntary Benefits: Critical Illness, Accident, Hospital
401k with Employer Match
LegalShield
Identity Theft Protection
Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
This is a remote position.
#J-18808-Ljbffr