Front Office Supervisor at Hotel Indigo
St. Joe Hospitality, Panama City, FL, United States
Front Office Supervisor
Hotel Indigo - Panama City, FL 32401
Overview
Position Type Full Time
Description
Job Summary - The role of Front Office Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Primary Responsibilities & Essential Functions
Attend weekly management meetings when required
Assist front desk with their duties and help create or update procedures
Troubleshoot system errors and resolve technical issues as they arise
Answer phones and respond to emails in a professional manner
View, manage, and organize reservations
Resolve and follow up on guest complaints or issues promptly
Ordering and inventory management for front desk supplies
Cover hourly shifts as needed
Communicate daily shift directions and updates during pre-shift meetings
Welcome guests, record their information and assign rooms based on their needs
Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs
Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies
Assist with any other reasonable request
All other duties as assigned
Qualifications
Education and Experience - Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs. Ability to read, write, speak, and communicate in basic English preferred. Experience in hospitality preferred. At least 1 year experience in a supervisory role preferred
Knowledge, Skills, Abilities - Detail oriented and thorough. Ability to perform consistent work to the highest of standards. Ability to remain discreet and respect the privacy of guests. Ability to interact with guests in a pleasant friendly way. Identify and resolve issues related to position independently. Commitment to delivering excellent customer service. Maintain composure under pressure and handle challenging situations professionally. Listen and respond quickly to residents and guests requests in a genuine and attentive manner. Be organized, proactive, productive, and self-motivated showing a positive attitude. Strong attention to detail and ability to meet deadlines
Physical Demands - Walking, standing for long periods of time. Lifting, bending, reaching as needed. Frequent keyboarding. Must be able to lift 25lbs
Working Conditions - Primarily indoors with exception of assisting bellman or guests outside. Possible exposure to extreme heat or cold depending on season. Possible exposure to a somewhat noisy environment
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
Hotel Indigo - Panama City, FL 32401
Overview
Position Type Full Time
Description
Job Summary - The role of Front Office Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Primary Responsibilities & Essential Functions
Attend weekly management meetings when required
Assist front desk with their duties and help create or update procedures
Troubleshoot system errors and resolve technical issues as they arise
Answer phones and respond to emails in a professional manner
View, manage, and organize reservations
Resolve and follow up on guest complaints or issues promptly
Ordering and inventory management for front desk supplies
Cover hourly shifts as needed
Communicate daily shift directions and updates during pre-shift meetings
Welcome guests, record their information and assign rooms based on their needs
Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs
Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies
Assist with any other reasonable request
All other duties as assigned
Qualifications
Education and Experience - Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs. Ability to read, write, speak, and communicate in basic English preferred. Experience in hospitality preferred. At least 1 year experience in a supervisory role preferred
Knowledge, Skills, Abilities - Detail oriented and thorough. Ability to perform consistent work to the highest of standards. Ability to remain discreet and respect the privacy of guests. Ability to interact with guests in a pleasant friendly way. Identify and resolve issues related to position independently. Commitment to delivering excellent customer service. Maintain composure under pressure and handle challenging situations professionally. Listen and respond quickly to residents and guests requests in a genuine and attentive manner. Be organized, proactive, productive, and self-motivated showing a positive attitude. Strong attention to detail and ability to meet deadlines
Physical Demands - Walking, standing for long periods of time. Lifting, bending, reaching as needed. Frequent keyboarding. Must be able to lift 25lbs
Working Conditions - Primarily indoors with exception of assisting bellman or guests outside. Possible exposure to extreme heat or cold depending on season. Possible exposure to a somewhat noisy environment
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.