Events Operations Manager
FatCats Entertainment, Gilbert, AZ, United States
Benefits
401k
Paid Holidays
Paid Pregnancy & Parental Leave
Health/Dental/Vision/Employer Paid Life
Voluntary Life
AD&D Insurance
Employer contribution to Health Savings Account (HSA)
Team Member Perks and Discounts
The Gist
As the Events Operations Manager at FatCats, you will be the driving force behind unforgettable guest experiences. You will oversee event planning, sales, and execution while leading a team of Party Hosts. If you are detail-oriented, thrive in a fast‑paced environment, and have a passion for building relationships and delivering exceptional service, this role is your perfect match!
About FatCats
Our Mission: Delight and connect people—one game, one film, one experience at a time.
Our Values
We listen first to practice humility, believe in each other to build trust, strive for daily improvement to achieve excellence, show up for one another to embody teamwork, and lead in our roles to demonstrate stewardship.
Leadership Guiding Principles
Assume Positive Intent
Operate in the Gray
Give Others the Benefit of the Doubt
Show Loyalty to the Absent
Exhibit High Courage and High Consideration
Be Respectful in Disagreement
Build Trust with Your Team
Let the Best Idea Win
A Day in the Life of an Events Operations Manager
Start your day by managing inbound and outbound sales calls, booking and planning events, and ensuring smooth operations for all scheduled parties and activities. You will lead the Party Host team, oversee billing and scheduling, and collaborate with other managers to achieve financial and guest satisfaction goals.
Plan and execute all events, including scheduling, billing, and guest communications.
Take inbound and make outbound sales calls to secure and plan events, including marketing outreach to build new relationships.
Represent FatCats at local community events through marketing booths and cold calls.
Manage, train, and develop the Party Host team to deliver exceptional service and foster growth.
Work with your management team to meet event and financial goals, ensuring seamless communication and collaboration.
Regularly communicate with guests to ensure satisfaction and address any concerns.
Requirements / Qualifications
We are seeking a motivated leader with a background in sales, event planning, or hospitality management who thrives in fast‑paced environments. The ideal candidate will possess exceptional organizational and interpersonal skills, a talent for problem‑solving, and a proactive, self‑starter attitude. Strong communication skills are crucial, along with the ability to manage and develop a team effectively.
Proven ability to build relationships and achieve results through community outreach.
Excellent time‑management and attention to detail.
Personable yet professional demeanor that balances fun with productivity.
High emotional intelligence with a collaborative mindset.
#J-18808-Ljbffr
401k
Paid Holidays
Paid Pregnancy & Parental Leave
Health/Dental/Vision/Employer Paid Life
Voluntary Life
AD&D Insurance
Employer contribution to Health Savings Account (HSA)
Team Member Perks and Discounts
The Gist
As the Events Operations Manager at FatCats, you will be the driving force behind unforgettable guest experiences. You will oversee event planning, sales, and execution while leading a team of Party Hosts. If you are detail-oriented, thrive in a fast‑paced environment, and have a passion for building relationships and delivering exceptional service, this role is your perfect match!
About FatCats
Our Mission: Delight and connect people—one game, one film, one experience at a time.
Our Values
We listen first to practice humility, believe in each other to build trust, strive for daily improvement to achieve excellence, show up for one another to embody teamwork, and lead in our roles to demonstrate stewardship.
Leadership Guiding Principles
Assume Positive Intent
Operate in the Gray
Give Others the Benefit of the Doubt
Show Loyalty to the Absent
Exhibit High Courage and High Consideration
Be Respectful in Disagreement
Build Trust with Your Team
Let the Best Idea Win
A Day in the Life of an Events Operations Manager
Start your day by managing inbound and outbound sales calls, booking and planning events, and ensuring smooth operations for all scheduled parties and activities. You will lead the Party Host team, oversee billing and scheduling, and collaborate with other managers to achieve financial and guest satisfaction goals.
Plan and execute all events, including scheduling, billing, and guest communications.
Take inbound and make outbound sales calls to secure and plan events, including marketing outreach to build new relationships.
Represent FatCats at local community events through marketing booths and cold calls.
Manage, train, and develop the Party Host team to deliver exceptional service and foster growth.
Work with your management team to meet event and financial goals, ensuring seamless communication and collaboration.
Regularly communicate with guests to ensure satisfaction and address any concerns.
Requirements / Qualifications
We are seeking a motivated leader with a background in sales, event planning, or hospitality management who thrives in fast‑paced environments. The ideal candidate will possess exceptional organizational and interpersonal skills, a talent for problem‑solving, and a proactive, self‑starter attitude. Strong communication skills are crucial, along with the ability to manage and develop a team effectively.
Proven ability to build relationships and achieve results through community outreach.
Excellent time‑management and attention to detail.
Personable yet professional demeanor that balances fun with productivity.
High emotional intelligence with a collaborative mindset.
#J-18808-Ljbffr