Operations Manager
Smile House, New York, NY, United States
THE OPPORTUNITY
We are seeking an Operations Manager to be a right hand to our Head of Operations/Chief of Staff supporting the operational backbone of both practices — a doer who can execute on strategic vision, manage projects across two distinct locations, and work in close partnership with the leadership team to move initiatives forward. This is a very special role for someone who thrives in a high performance environment at the intersection of clinical operations, business performance, team culture, and strategic execution.
REPORTING STRUCTURE & WORKING RELATIONSHIPS
You will report directly to the Head of Operations/Chief of Staff. You will work closely with the practice managers and clinical team leads across both locations, and will interface regularly with internal and external partners.
CORE RESPONSIBILITIES
Practice Operations & Performance
Strategic Execution & CEO Partnership
Work directly with the Chief of Staff and the Founder/CEO to translate strategic priorities into operational plans with clear timelines, owners, and milestones
Serve as a thought partner and trusted sounding board — someone who can both challenge ideas and drive them to completion
Manage cross-functional projects spanning clinical, marketing, technology, legal, and financial workstreams
Represent the practice in external relationships with partners, vendors, and collaborators as directed by the CEO
Prepare briefings, operational reports, and strategic summaries for leadership review
Operational excellence in both office for the patient journey, treatment planning coordination, training protocol and systems, HR processes,
Financial & Compliance Oversight
Partner with finance and HR functions (including ADP TotalSource) to ensure payroll, benefits, compliance, and employment practices are current and accurate
Maintain awareness of regulatory and compliance requirements across both practice locations • Support the Head of Operations/Chief of Staff on operational matters related to contracts, risk management, and practice policy
QUALIFICATIONS
Required:
5+ years of healthcare operations experience — ideally in a dental group practice, or a similarly complex healthcare service environment
Exceptional organizational skills and the capacity to manage multiple priorities across locations simultaneously
Reporting and analytics acumen: comfortable reading practice performance data, conducting analyses and identifying root causes to propose performance and process improvements
Strong interpersonal and communication skills — direct, clear, and effective with clinical staff, administrative teams, vendors, and leadership
A builder's mentality: energized by creating systems and structures, not just maintaining them
High integrity, hungry and humble and a genuine commitment to the team and the mission alignment.
Preferred:
Experience in a dental or medical group practice setting
Familiarity with dental practice management systems (Dentrix Ascend or equivalent)
Experience working directly with a Chief of Staff and founder or practice owner in a high-trust operational capacity
Background in or exposure to oral-systemic health, wellness-integrated healthcare, or diagnostics-driven clinical models
Strong project management skills (bonus if you are certified: PMP, Agile, Six Sigma, etc.)
MBA or equivalent business/management training a plus
WHAT SMILE HOUSE and JBL NYC OFFERS:
A collaborative, mission-driven environment — non-corporate, fast-moving, and deeply invested in doing things right
Competitive compensation including base salary and performance-based upside
A front-row seat to a practice model that is redefining what dentistry can be and is positioned for growth
Mentorship from a founder with decades of clinical and entrepreneurial experience
Benefits package including health coverage, paid time off, and continuing education support
If you are excited about disrupting an industry, energized by solving complex problems and have a growth mindset we encourage you to apply.
#J-18808-Ljbffr
We are seeking an Operations Manager to be a right hand to our Head of Operations/Chief of Staff supporting the operational backbone of both practices — a doer who can execute on strategic vision, manage projects across two distinct locations, and work in close partnership with the leadership team to move initiatives forward. This is a very special role for someone who thrives in a high performance environment at the intersection of clinical operations, business performance, team culture, and strategic execution.
REPORTING STRUCTURE & WORKING RELATIONSHIPS
You will report directly to the Head of Operations/Chief of Staff. You will work closely with the practice managers and clinical team leads across both locations, and will interface regularly with internal and external partners.
CORE RESPONSIBILITIES
Practice Operations & Performance
Strategic Execution & CEO Partnership
Work directly with the Chief of Staff and the Founder/CEO to translate strategic priorities into operational plans with clear timelines, owners, and milestones
Serve as a thought partner and trusted sounding board — someone who can both challenge ideas and drive them to completion
Manage cross-functional projects spanning clinical, marketing, technology, legal, and financial workstreams
Represent the practice in external relationships with partners, vendors, and collaborators as directed by the CEO
Prepare briefings, operational reports, and strategic summaries for leadership review
Operational excellence in both office for the patient journey, treatment planning coordination, training protocol and systems, HR processes,
Financial & Compliance Oversight
Partner with finance and HR functions (including ADP TotalSource) to ensure payroll, benefits, compliance, and employment practices are current and accurate
Maintain awareness of regulatory and compliance requirements across both practice locations • Support the Head of Operations/Chief of Staff on operational matters related to contracts, risk management, and practice policy
QUALIFICATIONS
Required:
5+ years of healthcare operations experience — ideally in a dental group practice, or a similarly complex healthcare service environment
Exceptional organizational skills and the capacity to manage multiple priorities across locations simultaneously
Reporting and analytics acumen: comfortable reading practice performance data, conducting analyses and identifying root causes to propose performance and process improvements
Strong interpersonal and communication skills — direct, clear, and effective with clinical staff, administrative teams, vendors, and leadership
A builder's mentality: energized by creating systems and structures, not just maintaining them
High integrity, hungry and humble and a genuine commitment to the team and the mission alignment.
Preferred:
Experience in a dental or medical group practice setting
Familiarity with dental practice management systems (Dentrix Ascend or equivalent)
Experience working directly with a Chief of Staff and founder or practice owner in a high-trust operational capacity
Background in or exposure to oral-systemic health, wellness-integrated healthcare, or diagnostics-driven clinical models
Strong project management skills (bonus if you are certified: PMP, Agile, Six Sigma, etc.)
MBA or equivalent business/management training a plus
WHAT SMILE HOUSE and JBL NYC OFFERS:
A collaborative, mission-driven environment — non-corporate, fast-moving, and deeply invested in doing things right
Competitive compensation including base salary and performance-based upside
A front-row seat to a practice model that is redefining what dentistry can be and is positioned for growth
Mentorship from a founder with decades of clinical and entrepreneurial experience
Benefits package including health coverage, paid time off, and continuing education support
If you are excited about disrupting an industry, energized by solving complex problems and have a growth mindset we encourage you to apply.
#J-18808-Ljbffr