Customer Care Advocate - On-Site - Honolulu, HI
LHH, Honolulu, HI, United States
Customer Care Advocate
LHH Recruitment Solutions is currently sourcing for a Customer Care Advocate in the Arvada, CO office. The Customer Care Advocate provides customer service to participants, beneficiaries, and union locals, along with providers regarding eligibility, benefits, and claims status. Location: Honolulu, HI 96813 Shift: 08:00 am 4:30 pm Flexible Compensation: $26.20 per hour max Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Key Duties and Responsibilities
Maintain current knowledge of assigned Plan(s) and effectively apply this knowledge in all job functions
Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits
Update files, including documenting system notes of conversations or action taken
Perform tasks associated with the administration of retirement and health and welfare benefits such as; processing and/or sending mailers or required forms as requested by members processing and/or sending correspondence related to member or claims status processing enrollments and updating member information in applicable system(s)
Distribute communications related to regulatory requirements
Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary
Follow up to ensure successful completion of Action Request
Research and resolves complex and technical issues and irregularities
Perform other duties as assigned
Minimum Qualifications
High school diploma or GED
Bilingual English and Spanish both written and verbal a plus
Six months of experience working in customer service, third-party administrator processing, or benefits administration, in call center environments
Strong work ethic and team player mentality
Highly developed sense of integrity and commitment to customer satisfaction
Ability to communicate clearly and professionally, both verbally and written
Solid organizational skills with strong detail orientation and listening skills
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations
Proficient computer skills including MS Office tools and applications
Call center experience in benefits claims, billing, or eligibility
Pay Details: $24.00 to $26.20 per hour Search managed by: Jason Timothy Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
LHH Recruitment Solutions is currently sourcing for a Customer Care Advocate in the Arvada, CO office. The Customer Care Advocate provides customer service to participants, beneficiaries, and union locals, along with providers regarding eligibility, benefits, and claims status. Location: Honolulu, HI 96813 Shift: 08:00 am 4:30 pm Flexible Compensation: $26.20 per hour max Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Key Duties and Responsibilities
Maintain current knowledge of assigned Plan(s) and effectively apply this knowledge in all job functions
Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits
Update files, including documenting system notes of conversations or action taken
Perform tasks associated with the administration of retirement and health and welfare benefits such as; processing and/or sending mailers or required forms as requested by members processing and/or sending correspondence related to member or claims status processing enrollments and updating member information in applicable system(s)
Distribute communications related to regulatory requirements
Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary
Follow up to ensure successful completion of Action Request
Research and resolves complex and technical issues and irregularities
Perform other duties as assigned
Minimum Qualifications
High school diploma or GED
Bilingual English and Spanish both written and verbal a plus
Six months of experience working in customer service, third-party administrator processing, or benefits administration, in call center environments
Strong work ethic and team player mentality
Highly developed sense of integrity and commitment to customer satisfaction
Ability to communicate clearly and professionally, both verbally and written
Solid organizational skills with strong detail orientation and listening skills
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations
Proficient computer skills including MS Office tools and applications
Call center experience in benefits claims, billing, or eligibility
Pay Details: $24.00 to $26.20 per hour Search managed by: Jason Timothy Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply