PSCC Supervisor
CDW, Chicago, IL, United States
Job Summary
The PSCC Supervisor is responsible for establishing operational objectives and work plans to develop, modify, and execute on the delivery and fulfillment of PSCC goals. The PSCC Supervisor serves as a leader within the SCC organization and works closely with many positions within sales and other departments in the company. The Supervisor reports to the PSCC Sales Manager, and is directly responsible for a team of coworkers which includes coaching, developing, and performance management. They are also responsible for handling escalated customer situations. Additionally, the Supervisor drives profitable revenue growth through operational management of assigned coworkers. This role also works closely with the PSCC Marketing team and the SCC Analyst to establish and maintain department standardized reporting methods.
What you'll do
Oversee a team of coworkers which includes coaching, development and performance management.
Drive profitable revenue growth through operational management of the PSCC team.
Meet with coworkers to communicate department and company updates, provide guidance to coworkers and maintain process in place while being able to adapt when necessary.
Ensure that all processes are followed, communicate with necessary stakeholders and strive to provide customers with the highest level of customer service.
Collaborate with PSCC Marketing team to oversee PSCC team reporting, metrics, and analysis as part of the decision‑making process.
Ensure the integrity of the information prepared and distribution to the department.
Conduct high‑level analyses; analyze business process and workflow and recommend improvements and enhancements.
Collaborate with PSCC Marketing to maintain and distribute various sales related reports on a daily, weekly, monthly basis (when required).
Provides training or knowledge‑sharing, as needed, to the work group.
Participates in the hiring process, when interviewing and making hiring decisions for new PSCC team members.
Essential Operational Functions for the PSCC team
Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
Provide strategic resolution to escalated customer service issues.
Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
Accountable for resolving Account Manager commission miscalculations.
Manage utilization of sales programs including leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers owned by SCC‑AMs.
Serve on "special projects" when the PSCC requires representation.
Provide project management skills to consolidate various needs throughout the PSCC to best utilize resources and have one main point of contact.
Collaborate cross‑functionally to complete projects as required.
Leveraging the key areas of responsibility above, investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
Strong conflict resolution and problem solving skills.
Must have strong interpersonal skills.
Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners.
Adaptable, ability to lead through change.
Excellent time management skills in order to manage.
Must be able to travel to customer meetings, events and/or other CDW locations.
AI Fluency Leadership
As a leader, you will champion and be accountable for our vision of becoming an AI‑fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision‑making, and team performance.
What we expect of you
Bachelor's degree or equivalent experience.
Proficient in Microsoft Office applications with Advanced Excel skills.
Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Strong creative problem‑solving skills.
Aptitude to learn new operations, policies, procedures and accounting systems and put them into practical use.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Strong organizational and time management skills.
Organized, detail oriented and strong work ethic.
Sales Account Manager experience, or SOS experience, preferred.
Knowledgeable in SPS, AS400, and other CDW based programs.
Compensation and Benefits
Pay range: $64,000 – $83,200 depending on experience and skill set. Annual bonus target $26,000. Salary ranges may be subject to geographic differentials. Benefits overview: https://cdw.benefit-info.com/.
Equal Opportunity Employer
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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The PSCC Supervisor is responsible for establishing operational objectives and work plans to develop, modify, and execute on the delivery and fulfillment of PSCC goals. The PSCC Supervisor serves as a leader within the SCC organization and works closely with many positions within sales and other departments in the company. The Supervisor reports to the PSCC Sales Manager, and is directly responsible for a team of coworkers which includes coaching, developing, and performance management. They are also responsible for handling escalated customer situations. Additionally, the Supervisor drives profitable revenue growth through operational management of assigned coworkers. This role also works closely with the PSCC Marketing team and the SCC Analyst to establish and maintain department standardized reporting methods.
What you'll do
Oversee a team of coworkers which includes coaching, development and performance management.
Drive profitable revenue growth through operational management of the PSCC team.
Meet with coworkers to communicate department and company updates, provide guidance to coworkers and maintain process in place while being able to adapt when necessary.
Ensure that all processes are followed, communicate with necessary stakeholders and strive to provide customers with the highest level of customer service.
Collaborate with PSCC Marketing team to oversee PSCC team reporting, metrics, and analysis as part of the decision‑making process.
Ensure the integrity of the information prepared and distribution to the department.
Conduct high‑level analyses; analyze business process and workflow and recommend improvements and enhancements.
Collaborate with PSCC Marketing to maintain and distribute various sales related reports on a daily, weekly, monthly basis (when required).
Provides training or knowledge‑sharing, as needed, to the work group.
Participates in the hiring process, when interviewing and making hiring decisions for new PSCC team members.
Essential Operational Functions for the PSCC team
Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
Provide strategic resolution to escalated customer service issues.
Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
Accountable for resolving Account Manager commission miscalculations.
Manage utilization of sales programs including leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers owned by SCC‑AMs.
Serve on "special projects" when the PSCC requires representation.
Provide project management skills to consolidate various needs throughout the PSCC to best utilize resources and have one main point of contact.
Collaborate cross‑functionally to complete projects as required.
Leveraging the key areas of responsibility above, investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
Strong conflict resolution and problem solving skills.
Must have strong interpersonal skills.
Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners.
Adaptable, ability to lead through change.
Excellent time management skills in order to manage.
Must be able to travel to customer meetings, events and/or other CDW locations.
AI Fluency Leadership
As a leader, you will champion and be accountable for our vision of becoming an AI‑fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision‑making, and team performance.
What we expect of you
Bachelor's degree or equivalent experience.
Proficient in Microsoft Office applications with Advanced Excel skills.
Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Strong creative problem‑solving skills.
Aptitude to learn new operations, policies, procedures and accounting systems and put them into practical use.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Strong organizational and time management skills.
Organized, detail oriented and strong work ethic.
Sales Account Manager experience, or SOS experience, preferred.
Knowledgeable in SPS, AS400, and other CDW based programs.
Compensation and Benefits
Pay range: $64,000 – $83,200 depending on experience and skill set. Annual bonus target $26,000. Salary ranges may be subject to geographic differentials. Benefits overview: https://cdw.benefit-info.com/.
Equal Opportunity Employer
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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