Community Manager - Castle Rock
Thrive Workplace, Castle Rock, CO, United States
As a Community Manager, you will be the heart of our Castle Rock location, responsible for creating a welcoming, inclusive, and dynamic work environment where entrepreneurs, freelancers, and teams can thrive. This role blends hospitality and operations, requiring a proactive, people-first mindset and a passion for building strong, connected communities.
You’ll serve as a connector, problem-solver, and event curator, ensuring every coworking member and guest enjoys a seamless, engaging experience. Your leadership will shape the culture of the space, drive member satisfaction, and support business growth.
Key Responsibilities
Member Experience
Greet all Members, Clients and Guests when they enter our workspace.
Foster authentic relationships and facilitate meaningful connections within the community.
Deliver a "Second to None" customer experience for all members and guests.
Plan, promote, and host community events and networking activities.
Create engaging content to advertise events and community initiatives.
Lead onboarding and offboarding processes to ensure smooth transitions for new and departing members.
Answer phone calls and assist with general inquiries, room rentals, etc.
Site Presentation
Oversee the visual presentation of the site, ensuring the space is clean, functional, and aligned with Thrive’s brand standards.
Complete opening, closing, and other routine checklists to ensure the space appeals to all five senses.
Perform regular tasks such as:
Brewing and refreshing coffee and tea
Restocking snacks, beverages, and supplies
Tidying meeting rooms and checking A/V equipment
Cleaning surfaces and maintaining restroom cleanliness
Organizing shared spaces and restocking dishes
Business Operations
Manage and track supply inventory (coffee, snacks, sodas, paper products, etc).
Submit supply orders to administrative team.
Handle mail processes, including sorting, distribution, package management and assessing storage fees.
Pull and review weekly print logs for reporting, billing, and supply planning.
Manage office keys and key box systems.
Respond promptly to facility issues, log maintenance tickets, and coordinate with your supervisor for resolution on larger projects.
Assist in maintaining accurate Member profiles/accounts in the CRM system and other operational platforms
Communicating with and managing sales leads; update and create profiles in the CRM system
Lead and manage tours; ensure offices are cleaned, staged, and ready to show.
Negotiate and close contracts with leads and existing members
Process One-Off Meeting Room Rentals and Day Pass purchases.
Support sales growth by identifying and promoting additional products and/or membership upgrades to Members that supports their business success.
About You
You’re a people-first professional who thrives in dynamic, community-driven environments. You’re equal parts host, problem-solver, and organizer—with a passion for creating welcoming spaces where others can connect and succeed. You’re proactive, detail-oriented, and energized by both daily operations and big-picture goals.
You might be a great fit if you:
Love building relationships and making people feel at home
Communicate clearly and confidently, both in person and in writing
Have experience in hospitality and/or customer service
Are highly organized and attentive to detail
Enjoy planning events and fostering community engagement
Take initiative and solve problems with a positive attitude
Are comfortable managing supplies, facilities, and tech tools
Represent brand values with professionalism and enthusiasm
About Us
Thrive Workplace was established in 2010 out of the necessity for more flexibility and personalization than your typical office space. Designed with "you" in mind, we grew into a multi-site community of people who support one another— in both business and in life.
Whether our members are permanent, hybrid, or remote employees, we pride ourselves on the ability to provide customized and flexible office & coworking memberships, that meet the needs of the ever-evolving future of work. Our passion is creating thoughtfully designed and collaborative workspaces that gives every person who walks through our doors, the best opportunity to thrive.
Pay rate between $21-$25 per hour, based on experience
Full-time, 40 hours per week
Eligible for overtime and bonus opportunities
Monthly stipend for Health Benefits
Company Paid Holidays
Paid Vacation + Sick Time
Opportunities for growth + professional development
Access to our community perks + discounts
#J-18808-Ljbffr
You’ll serve as a connector, problem-solver, and event curator, ensuring every coworking member and guest enjoys a seamless, engaging experience. Your leadership will shape the culture of the space, drive member satisfaction, and support business growth.
Key Responsibilities
Member Experience
Greet all Members, Clients and Guests when they enter our workspace.
Foster authentic relationships and facilitate meaningful connections within the community.
Deliver a "Second to None" customer experience for all members and guests.
Plan, promote, and host community events and networking activities.
Create engaging content to advertise events and community initiatives.
Lead onboarding and offboarding processes to ensure smooth transitions for new and departing members.
Answer phone calls and assist with general inquiries, room rentals, etc.
Site Presentation
Oversee the visual presentation of the site, ensuring the space is clean, functional, and aligned with Thrive’s brand standards.
Complete opening, closing, and other routine checklists to ensure the space appeals to all five senses.
Perform regular tasks such as:
Brewing and refreshing coffee and tea
Restocking snacks, beverages, and supplies
Tidying meeting rooms and checking A/V equipment
Cleaning surfaces and maintaining restroom cleanliness
Organizing shared spaces and restocking dishes
Business Operations
Manage and track supply inventory (coffee, snacks, sodas, paper products, etc).
Submit supply orders to administrative team.
Handle mail processes, including sorting, distribution, package management and assessing storage fees.
Pull and review weekly print logs for reporting, billing, and supply planning.
Manage office keys and key box systems.
Respond promptly to facility issues, log maintenance tickets, and coordinate with your supervisor for resolution on larger projects.
Assist in maintaining accurate Member profiles/accounts in the CRM system and other operational platforms
Communicating with and managing sales leads; update and create profiles in the CRM system
Lead and manage tours; ensure offices are cleaned, staged, and ready to show.
Negotiate and close contracts with leads and existing members
Process One-Off Meeting Room Rentals and Day Pass purchases.
Support sales growth by identifying and promoting additional products and/or membership upgrades to Members that supports their business success.
About You
You’re a people-first professional who thrives in dynamic, community-driven environments. You’re equal parts host, problem-solver, and organizer—with a passion for creating welcoming spaces where others can connect and succeed. You’re proactive, detail-oriented, and energized by both daily operations and big-picture goals.
You might be a great fit if you:
Love building relationships and making people feel at home
Communicate clearly and confidently, both in person and in writing
Have experience in hospitality and/or customer service
Are highly organized and attentive to detail
Enjoy planning events and fostering community engagement
Take initiative and solve problems with a positive attitude
Are comfortable managing supplies, facilities, and tech tools
Represent brand values with professionalism and enthusiasm
About Us
Thrive Workplace was established in 2010 out of the necessity for more flexibility and personalization than your typical office space. Designed with "you" in mind, we grew into a multi-site community of people who support one another— in both business and in life.
Whether our members are permanent, hybrid, or remote employees, we pride ourselves on the ability to provide customized and flexible office & coworking memberships, that meet the needs of the ever-evolving future of work. Our passion is creating thoughtfully designed and collaborative workspaces that gives every person who walks through our doors, the best opportunity to thrive.
Pay rate between $21-$25 per hour, based on experience
Full-time, 40 hours per week
Eligible for overtime and bonus opportunities
Monthly stipend for Health Benefits
Company Paid Holidays
Paid Vacation + Sick Time
Opportunities for growth + professional development
Access to our community perks + discounts
#J-18808-Ljbffr