Customer Care Specialist I (Rails) - Cape Canaveral FL
VetJobs, Florida, NY, United States
Position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
Job Summary
This position is responsible for providing administrative support and exceptional customer service to all Acuity team members in the medical exam or drug screening program within the Occupational Health Services business unit. The primary duty is to coordinate with examinees and network providers to schedule employment‑related examinations, manage day‑to‑day interactions with Acuity team members and provider network partners, and support operational hours which may include weekends. Pay is $16.20 per hour.
Duties and Responsibilities
Coordinate with examinees and network providers to schedule employment‑related examinations.
Follow program‑specific protocols, processes, and policies.
Use supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
Work closely with the medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
Contact examinees and facilities to schedule requested examinations.
Contact providers regarding missing or incomplete examination results.
File, scan, and retrieve exam results including laboratory, medical, and final determinations.
Provide professional and gracious customer service at all times.
Process inbound and outbound phone calls, faxes, email, and mail.
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
Meet or exceed established standards for quality, customer service, productivity, and service‑level guidelines.
Handle all medical and drug screen results in compliance with HIPAA standard practices.
Perform other duties as assigned, including participation in interdepartmental project groups or task forces.
Assist other departments with routine administrative duties.
Perform duties safely, follow corporate safety policy, participate in safety meetings, and maintain clean work area.
Assist in the implementation of company initiatives for compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
Serve on the OSHA VPP, Safety, and Wellness Committees, if selected.
Qualifications
High School Diploma or equivalent (High School/GED).
Customer service experience.
Ability to work a flexible schedule to accommodate work requirements.
Computer proficiency in MS Office, Adobe Acrobat, database software, and ability to toggle between multiple platforms.
High level of organization and attention to detail.
Dependability.
Good written and oral communication skills.
Must be able to pass a background check and drug screen.
Preferred Qualifications
1 year of office experience.
Experience with medical terminology.
Call center experience.
Physical Requirements and Work Conditions
Work is normally performed in a typical interior/office work environment.
Work involves sitting and standing for prolonged periods.
May require bending and lifting up to 15 lbs.
Equal Opportunity Statement
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
Location
City: Cape Canaveral
State: Florida
#J-18808-Ljbffr
Job Summary
This position is responsible for providing administrative support and exceptional customer service to all Acuity team members in the medical exam or drug screening program within the Occupational Health Services business unit. The primary duty is to coordinate with examinees and network providers to schedule employment‑related examinations, manage day‑to‑day interactions with Acuity team members and provider network partners, and support operational hours which may include weekends. Pay is $16.20 per hour.
Duties and Responsibilities
Coordinate with examinees and network providers to schedule employment‑related examinations.
Follow program‑specific protocols, processes, and policies.
Use supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
Work closely with the medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
Contact examinees and facilities to schedule requested examinations.
Contact providers regarding missing or incomplete examination results.
File, scan, and retrieve exam results including laboratory, medical, and final determinations.
Provide professional and gracious customer service at all times.
Process inbound and outbound phone calls, faxes, email, and mail.
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
Meet or exceed established standards for quality, customer service, productivity, and service‑level guidelines.
Handle all medical and drug screen results in compliance with HIPAA standard practices.
Perform other duties as assigned, including participation in interdepartmental project groups or task forces.
Assist other departments with routine administrative duties.
Perform duties safely, follow corporate safety policy, participate in safety meetings, and maintain clean work area.
Assist in the implementation of company initiatives for compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
Serve on the OSHA VPP, Safety, and Wellness Committees, if selected.
Qualifications
High School Diploma or equivalent (High School/GED).
Customer service experience.
Ability to work a flexible schedule to accommodate work requirements.
Computer proficiency in MS Office, Adobe Acrobat, database software, and ability to toggle between multiple platforms.
High level of organization and attention to detail.
Dependability.
Good written and oral communication skills.
Must be able to pass a background check and drug screen.
Preferred Qualifications
1 year of office experience.
Experience with medical terminology.
Call center experience.
Physical Requirements and Work Conditions
Work is normally performed in a typical interior/office work environment.
Work involves sitting and standing for prolonged periods.
May require bending and lifting up to 15 lbs.
Equal Opportunity Statement
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
Location
City: Cape Canaveral
State: Florida
#J-18808-Ljbffr