Guest Services Representative / Night Auditor
Zealandia Holding Co., Charleston, SC, United States
Guest Services Representative / Night Auditor
Church Street Inn - Charleston, SC 29401
Overview
Position Type Full Time Job Shift Any Category Hospitality - Hotel
Description
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of its locations.
What's in it for you? Guest Services shifts start at $16.00, and Night Audit Shifts start at $17.00 per hour for the differential. We also offer free parking for all of our employees!
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
Access to deeply discounted stays at our resorts
Access to discounted stays at partner resorts and hotels
Discounts on other travel-related expenses like airfare, car rental and more.
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Church Street Inn is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own. LHR is an EOE!
POSITION SUMMARIES
As a Guest Services Representative (GSR), you will establish a positive rapport with guests and provide excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.
As a Night Auditor (NA), you will serve as the front desk agent on the night shift and reconcile all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.
Qualifications
POSITION QUALIFICATIONS/REQUIREMENTS Education/Credentials
This position requires a high school diploma or GED.
Experience
This position requires at least one year of front desk experience in a hospitality organization.
Customer Service experience is preferred, but not required.
Previous night audit experience is preferred.
Latour's Core Competencies Accountability: Ability to accept responsibility and account for his/her actions. Adaptability: Ability to adapt to change in the workplace. Customer-Oriented: Ability to take care of the customers' needs while following company procedures. Enthusiastic: Ability to bring energy to the performance of a task. Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace. Interpersonal: Ability to get along well with a variety of personalities and individuals. Responsible: Ability to be held accountable or answerable for one's conduct. Safety Awareness: Ability to identify and correct conditions that affect employee safety. Tolerance: Ability to work successfully with a variety of people without making judgments. Knowledge & Skills Accuracy: Ability to perform work accurately and thoroughly. Autonomy: Ability to work independently with minimal supervision. Detail-Oriented: Ability to pay attention to the minute details of a project or task. Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests. Initiative: Ability to make decisions or take actions to solve a problem or reach a goal. Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests. Organization: Posses the trait of being organized and methodically performs each task. Self-Motivation: Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. Technical Aptitude: Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Basic technology skills with working knowledge of Microsoft Office Suite software.
Other Requirements
Must have the ability to communicate effectively in English both orally and in writing.
Must be able to multi-task while answering phone calls and completing work on a computer.
Other duties as assigned.
Ideal candidates will be available for all shifts.
PHYSICAL REQUIREMENTS
N (Not Applicable) - Activity is not applicable to this occupation.
O (Occasionally) - Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands - Lift/Carry
StandCWalkCSitOHandling / FingeringCReach OutwardCReach Above ShoulderOClimbOCrawlOSquat or KneelOBendC - Stand - C - Walk - C - Sit - O - Handling / Fingering - C - Reach Outward - C - Reach Above Shoulder - O - Climb - O - Crawl - O - Squat or Kneel - O - Bend - C - 10 lbs. or lessO11-20 lbs.O21-50 lbs.O51-100 lbs.NOver 100 lbsN - 10 lbs. or less - O - 11-20 lbs. - O - 21-50 lbs. - O - 51-100 lbs - N - Over 100 lbs - N
Push/Pull
12 lbs or lessO13-25 lbsO26-40 lbsO41-100 lbsN - 12 lbs or less - O - 13-25 lbs - O - 26-40 lbs - O - 41-100 lbs - N
WORK ENVIRONMENT
The Guest Services Representative works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.
The Night Auditor works in an office environment, with many distractions and frequent interruptions and is often the only employee on duty. This position works primarily evening and overnight hours and will require work on weekends and holidays.
Church Street Inn - Charleston, SC 29401
Overview
Position Type Full Time Job Shift Any Category Hospitality - Hotel
Description
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of its locations.
What's in it for you? Guest Services shifts start at $16.00, and Night Audit Shifts start at $17.00 per hour for the differential. We also offer free parking for all of our employees!
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
Access to deeply discounted stays at our resorts
Access to discounted stays at partner resorts and hotels
Discounts on other travel-related expenses like airfare, car rental and more.
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Church Street Inn is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own. LHR is an EOE!
POSITION SUMMARIES
As a Guest Services Representative (GSR), you will establish a positive rapport with guests and provide excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.
As a Night Auditor (NA), you will serve as the front desk agent on the night shift and reconcile all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.
Qualifications
POSITION QUALIFICATIONS/REQUIREMENTS Education/Credentials
This position requires a high school diploma or GED.
Experience
This position requires at least one year of front desk experience in a hospitality organization.
Customer Service experience is preferred, but not required.
Previous night audit experience is preferred.
Latour's Core Competencies Accountability: Ability to accept responsibility and account for his/her actions. Adaptability: Ability to adapt to change in the workplace. Customer-Oriented: Ability to take care of the customers' needs while following company procedures. Enthusiastic: Ability to bring energy to the performance of a task. Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace. Interpersonal: Ability to get along well with a variety of personalities and individuals. Responsible: Ability to be held accountable or answerable for one's conduct. Safety Awareness: Ability to identify and correct conditions that affect employee safety. Tolerance: Ability to work successfully with a variety of people without making judgments. Knowledge & Skills Accuracy: Ability to perform work accurately and thoroughly. Autonomy: Ability to work independently with minimal supervision. Detail-Oriented: Ability to pay attention to the minute details of a project or task. Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests. Initiative: Ability to make decisions or take actions to solve a problem or reach a goal. Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests. Organization: Posses the trait of being organized and methodically performs each task. Self-Motivation: Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. Technical Aptitude: Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Basic technology skills with working knowledge of Microsoft Office Suite software.
Other Requirements
Must have the ability to communicate effectively in English both orally and in writing.
Must be able to multi-task while answering phone calls and completing work on a computer.
Other duties as assigned.
Ideal candidates will be available for all shifts.
PHYSICAL REQUIREMENTS
N (Not Applicable) - Activity is not applicable to this occupation.
O (Occasionally) - Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands - Lift/Carry
StandCWalkCSitOHandling / FingeringCReach OutwardCReach Above ShoulderOClimbOCrawlOSquat or KneelOBendC - Stand - C - Walk - C - Sit - O - Handling / Fingering - C - Reach Outward - C - Reach Above Shoulder - O - Climb - O - Crawl - O - Squat or Kneel - O - Bend - C - 10 lbs. or lessO11-20 lbs.O21-50 lbs.O51-100 lbs.NOver 100 lbsN - 10 lbs. or less - O - 11-20 lbs. - O - 21-50 lbs. - O - 51-100 lbs - N - Over 100 lbs - N
Push/Pull
12 lbs or lessO13-25 lbsO26-40 lbsO41-100 lbsN - 12 lbs or less - O - 13-25 lbs - O - 26-40 lbs - O - 41-100 lbs - N
WORK ENVIRONMENT
The Guest Services Representative works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.
The Night Auditor works in an office environment, with many distractions and frequent interruptions and is often the only employee on duty. This position works primarily evening and overnight hours and will require work on weekends and holidays.