Telecommunicator
GovernmentJobs.com, Silver City, NM, United States
Job Title
Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency and non-emergencies; interviews caller to determine nature of the problem and determines availability of resources. Enters in information for the CAD system and NCIC.
Essential Duties
Operates radio broadcasting and receiving equipment, computer and teletype equipment, and operates a multiple telephone console. Must speak clearly, work under stress and make multiple decisions immediately.
Interviews caller to determine the nature of the problem; delivers the information through the radio and CAD systems in accordance with proscribed procedures.
Scans CAD computer screens to determine and be aware of available resources.
Relays all information to responding units, as it was given by the caller.
Types commands on computer keyboard to update calls with CAD to maintain the integrity of information to the responding units that use the CAD system.
Upon certification, shall provide pre-arrival EMD instructions to caller.
Acts as a central point for information.
Must have integrity and do so without being un-truthful during the performance of his/her duties.
Works day or night shifts, holidays, weekends to include Sundays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract.
May be exposed to belligerent or irate callers.
Does not act or have supervisory control.
Will enter NCIC documents and requests in the required format. Will assist other Communication Operators in 2nd checking entries as require by NCIC FBI Rules and Regulations.
Minimum Qualifications
High School diploma or equivalent.
Experience in use of computer terminal and/or multi-line telephone systems.
Must maintain a "Valid" New Mexico Driver's License or equivalent issued by another state.
Must be able to multi-task and work under pressure as a professional.
Must successfully pass a hearing and drug/alcohol test.
Must submit typing test result with application.
Knowledge/Skills/Abilities
Basic computer and record keeping skills.
Adult level training and professional reading and writing abilities.
Strong interpersonal skills and the ability to work independently with minimal supervision.
Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to be able to operate a multiple telephone console.
Must speak clearly, work under stress and make decisions.
Bilingual (English/Spanish) is preferred.
Ability to work with co-workers and the public in a respectful, courteous and professional manner.
Physical Demands
Must be able to sit for up to four hours at one time, up to twelve hours total per day.
Must be able to stand/walk for short distances up to at least two hours per day.
Must be able to crouch, kneel, bend at the waist, twist/rotate at the waist on a minimum basis as needed.
Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.
Must be able to work with arms bent for up to four hours at one time and up to twelve hours per day.
Must be able to lift and carry for short distances paperwork or manuals weighing up to 40 pounds.
Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork and manuals.
Must be able to use five-digit dexterity and implement eye-hand coordination to operate communications equipment as well as instrument keyboards in dispatch room.
Must have strong hearing and sight abilities, including close vision and the ability to adjust focus, in order to perform all essential duties.
Working Conditions
Office environment, primarily indoors, high-stress, occasionally requires lifting material weighing up to 40 pounds.
All essential duties are performed indoors in a temperature-controlled environment. Some duties will be performed outdoors with environmental factors.
Duties are generally performed on an even and dry surface, which may be carpeted or tile.
Worker is exposed to intermittent noise factors.
Work hazards or potential work hazards involve high pace and stress in performing job duties.
Shift work will be required as well as working; weekdays, weekends to include Sundays, nights, evenings, days and holidays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract
Benefits
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, long-term disability, holidays, vacation, and sick leave.
Health insurance coverage is available to regular full-time employees. Enrollment must take place within thirty (30) days of employment. Insurance coverage becomes effective the first of the month following a full thirty (30) days of employment.
Type of Coverage Paid by County
You Pay - County Pays - Monthly
Blue Cross Blue Shield EPO Employee Only Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $1,001.98 $1,402.83 $2,257.20 $2,955.98
Delta Dental PPO Employee Only Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $30.59 $73.22 $60.81 $118.00
Reliance Standard VSP Vision Employee Only PPO Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $8.88 $15.44 $19.12 $25.68
$50,000 Life Insurance for Employee
$0 $9.75
$50,000 AD&D Insurance for Employee
$0 $1.75
Long-Term Disability Insurance 60% for Employee
$0 Varies
All Optional / Voluntary Benefits are paid by the Employee $0
Retirement All full-time employees participate in the Public Employees Retirement Association (PERA). As an employee, you will contribute a percentage of your salary towards your retirement. Grant County, also, contributes a percentage towards your retirement. Currently, for regular employees, Grant County contributes 20.4125% to the employees 3.03%. For law enforcement employees, Grant County contributes 35.1250% to the employees 4.8250%.
Paid Holidays Regular, full-time employees are eligible for the thirteen (13) holidays designated by the County Commission. In addition, all regular, full-time, and part-time employees are entitled to one (1) Personal Day per year.
Vacation Regular, full-time, and part-time employees are entitled to paid vacation. Full-time employees accrue vacation at the rate of five (5) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 16.25 days. Part-time employees accrue vacation on a prorated basis according to the number of hours worked per pay period.
Sick Leave Regular, full-time, and part-time employees are entitled to paid sick leave. Full-time employees accrue sick leave at the rate of four (4) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 13 days. Part-time employees accrue sick leave on a prorated basis according to the number of hours worked per pay period.
Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency and non-emergencies; interviews caller to determine nature of the problem and determines availability of resources. Enters in information for the CAD system and NCIC.
Essential Duties
Operates radio broadcasting and receiving equipment, computer and teletype equipment, and operates a multiple telephone console. Must speak clearly, work under stress and make multiple decisions immediately.
Interviews caller to determine the nature of the problem; delivers the information through the radio and CAD systems in accordance with proscribed procedures.
Scans CAD computer screens to determine and be aware of available resources.
Relays all information to responding units, as it was given by the caller.
Types commands on computer keyboard to update calls with CAD to maintain the integrity of information to the responding units that use the CAD system.
Upon certification, shall provide pre-arrival EMD instructions to caller.
Acts as a central point for information.
Must have integrity and do so without being un-truthful during the performance of his/her duties.
Works day or night shifts, holidays, weekends to include Sundays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract.
May be exposed to belligerent or irate callers.
Does not act or have supervisory control.
Will enter NCIC documents and requests in the required format. Will assist other Communication Operators in 2nd checking entries as require by NCIC FBI Rules and Regulations.
Minimum Qualifications
High School diploma or equivalent.
Experience in use of computer terminal and/or multi-line telephone systems.
Must maintain a "Valid" New Mexico Driver's License or equivalent issued by another state.
Must be able to multi-task and work under pressure as a professional.
Must successfully pass a hearing and drug/alcohol test.
Must submit typing test result with application.
Knowledge/Skills/Abilities
Basic computer and record keeping skills.
Adult level training and professional reading and writing abilities.
Strong interpersonal skills and the ability to work independently with minimal supervision.
Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to be able to operate a multiple telephone console.
Must speak clearly, work under stress and make decisions.
Bilingual (English/Spanish) is preferred.
Ability to work with co-workers and the public in a respectful, courteous and professional manner.
Physical Demands
Must be able to sit for up to four hours at one time, up to twelve hours total per day.
Must be able to stand/walk for short distances up to at least two hours per day.
Must be able to crouch, kneel, bend at the waist, twist/rotate at the waist on a minimum basis as needed.
Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.
Must be able to work with arms bent for up to four hours at one time and up to twelve hours per day.
Must be able to lift and carry for short distances paperwork or manuals weighing up to 40 pounds.
Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork and manuals.
Must be able to use five-digit dexterity and implement eye-hand coordination to operate communications equipment as well as instrument keyboards in dispatch room.
Must have strong hearing and sight abilities, including close vision and the ability to adjust focus, in order to perform all essential duties.
Working Conditions
Office environment, primarily indoors, high-stress, occasionally requires lifting material weighing up to 40 pounds.
All essential duties are performed indoors in a temperature-controlled environment. Some duties will be performed outdoors with environmental factors.
Duties are generally performed on an even and dry surface, which may be carpeted or tile.
Worker is exposed to intermittent noise factors.
Work hazards or potential work hazards involve high pace and stress in performing job duties.
Shift work will be required as well as working; weekdays, weekends to include Sundays, nights, evenings, days and holidays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract
Benefits
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, long-term disability, holidays, vacation, and sick leave.
Health insurance coverage is available to regular full-time employees. Enrollment must take place within thirty (30) days of employment. Insurance coverage becomes effective the first of the month following a full thirty (30) days of employment.
Type of Coverage Paid by County
You Pay - County Pays - Monthly
Blue Cross Blue Shield EPO Employee Only Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $1,001.98 $1,402.83 $2,257.20 $2,955.98
Delta Dental PPO Employee Only Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $30.59 $73.22 $60.81 $118.00
Reliance Standard VSP Vision Employee Only PPO Employee & Child Employee & Spouse Family
$0 $0 $0 $0 $8.88 $15.44 $19.12 $25.68
$50,000 Life Insurance for Employee
$0 $9.75
$50,000 AD&D Insurance for Employee
$0 $1.75
Long-Term Disability Insurance 60% for Employee
$0 Varies
All Optional / Voluntary Benefits are paid by the Employee $0
Retirement All full-time employees participate in the Public Employees Retirement Association (PERA). As an employee, you will contribute a percentage of your salary towards your retirement. Grant County, also, contributes a percentage towards your retirement. Currently, for regular employees, Grant County contributes 20.4125% to the employees 3.03%. For law enforcement employees, Grant County contributes 35.1250% to the employees 4.8250%.
Paid Holidays Regular, full-time employees are eligible for the thirteen (13) holidays designated by the County Commission. In addition, all regular, full-time, and part-time employees are entitled to one (1) Personal Day per year.
Vacation Regular, full-time, and part-time employees are entitled to paid vacation. Full-time employees accrue vacation at the rate of five (5) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 16.25 days. Part-time employees accrue vacation on a prorated basis according to the number of hours worked per pay period.
Sick Leave Regular, full-time, and part-time employees are entitled to paid sick leave. Full-time employees accrue sick leave at the rate of four (4) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 13 days. Part-time employees accrue sick leave on a prorated basis according to the number of hours worked per pay period.