Sr. Dispatcher
Kenan Advantage Group, Toledo, OH, United States
Sr. Dispatcher
Position Type Dispatch Job Shift 8hr Travel Percentage Negligible Category IC1
Description
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
Assess customer needs and timing of deliveries
Manage daily delivery schedule for drivers
Lead and mentor dispatching staff
Plan deliveries to inventory-managed retail gas outlets
Receive orders from suppliers, gas station dealers, and renewable fuels distributors
Provide frontline customer service for existing accounts
Answer all incoming phone calls promptly and courteously
Monitor e-mail for incoming orders, inventory updates, and communication between team members
Monitor web portals for station inventories
Solicit freight from customers
Create loads in dispatch system
Divide dispatch responsibilities with other team members
Enter incidents into KITS (incident reporting system)
Qualifications
Qualifications
High school diploma or equivalent; Bachelor Degree preferred
5 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: 1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. 2. Provide constructive guidance to other employees and representatives of third parties. 3. Contribute to providing the highest quality of products and services to customers.
Position Type Dispatch Job Shift 8hr Travel Percentage Negligible Category IC1
Description
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
Assess customer needs and timing of deliveries
Manage daily delivery schedule for drivers
Lead and mentor dispatching staff
Plan deliveries to inventory-managed retail gas outlets
Receive orders from suppliers, gas station dealers, and renewable fuels distributors
Provide frontline customer service for existing accounts
Answer all incoming phone calls promptly and courteously
Monitor e-mail for incoming orders, inventory updates, and communication between team members
Monitor web portals for station inventories
Solicit freight from customers
Create loads in dispatch system
Divide dispatch responsibilities with other team members
Enter incidents into KITS (incident reporting system)
Qualifications
Qualifications
High school diploma or equivalent; Bachelor Degree preferred
5 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: 1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. 2. Provide constructive guidance to other employees and representatives of third parties. 3. Contribute to providing the highest quality of products and services to customers.