Front Desk Lead
FirstService Residential, Fort Lauderdale, FL, United States
Job Overview
Oversees all Front Desk staff. Possesses competency and intrapersonal skills to work independently and without direct supervision. Strong communication, telephone, and customer service skills. Detail‑oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
Your Responsibilities
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs and incident reports for the Manager’s review.
Works closely with the Front Desk Coordinator and assists in filling shifts when needed.
Provides training for all new hires assigned to property.
Forwards vacation and day off requests to Front Desk Coordinator for approval.
Assists in investigations, tape/log reviews for any unusual incidents.
Helps Property Manager with any special requests, i.e., administrative work and mailings.
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations promptly within hours of notification.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Skills And Qualifications
High school diploma or equivalency preferred; college‑level courses in business or hospitality preferred.
Two to three years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30–50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
What We Offer
As a full‑time associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.
Job Qualifications and Characteristics Assessed
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations
Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may request it through our designated contact channel at national_recruiting@fsresidential.com.
Requesting Information About the AEDT – NYC Local Law 144
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144 within 30 days.
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Oversees all Front Desk staff. Possesses competency and intrapersonal skills to work independently and without direct supervision. Strong communication, telephone, and customer service skills. Detail‑oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
Your Responsibilities
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs and incident reports for the Manager’s review.
Works closely with the Front Desk Coordinator and assists in filling shifts when needed.
Provides training for all new hires assigned to property.
Forwards vacation and day off requests to Front Desk Coordinator for approval.
Assists in investigations, tape/log reviews for any unusual incidents.
Helps Property Manager with any special requests, i.e., administrative work and mailings.
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations promptly within hours of notification.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Skills And Qualifications
High school diploma or equivalency preferred; college‑level courses in business or hospitality preferred.
Two to three years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30–50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
What We Offer
As a full‑time associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.
Job Qualifications and Characteristics Assessed
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations
Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may request it through our designated contact channel at national_recruiting@fsresidential.com.
Requesting Information About the AEDT – NYC Local Law 144
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144 within 30 days.
#J-18808-Ljbffr