Mailchimp Product Manager

Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience.

Scope

Fully dedicated to Mailchimp Customer Success end-to-end work

Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations

Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience

Collaborate cross-functionally with High Availability engineering teams and Customer Success Product, and Development teams.

Skills and Tech Stack
Must-have

Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required)

Strongly Preferred

Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools

Strong cross-functional collaboration skills with the ability to:

Own and prioritize a backlog

Drive alignment across teams

Make independent scoping and prioritization decisions

Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator)

Nice to Have
Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce

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