General Manager of Quick Service Restaurants
Eataly, Dallas, TX, United States
Job Description
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.
Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
Builds and leads a high‑performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
Oversees day‑to‑day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
Ensures the team always offers a consistent, high level of service to all guests
Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Assists with employee payroll, scheduling and terminations as needed
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned
Qualifications
Bachelor’s Degree
6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
Exceptional communication, leadership, motivational and team‑building skills
Demonstrated problem‑solving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office and common retail Point of Sales systems
Experience and knowledge in coffee, coffee production and manual espresso machines
Experience with Italian food products and wine preferred
Job Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Availability to travel up to 10% of the time
Ability to lift up to 50 pounds
Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Pay Range: $75k - $85k.
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.
Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
Builds and leads a high‑performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
Oversees day‑to‑day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
Ensures the team always offers a consistent, high level of service to all guests
Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Assists with employee payroll, scheduling and terminations as needed
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned
Qualifications
Bachelor’s Degree
6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
Exceptional communication, leadership, motivational and team‑building skills
Demonstrated problem‑solving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office and common retail Point of Sales systems
Experience and knowledge in coffee, coffee production and manual espresso machines
Experience with Italian food products and wine preferred
Job Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Availability to travel up to 10% of the time
Ability to lift up to 50 pounds
Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!
Pay Range: $75k - $85k.
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
#J-18808-Ljbffr