Analyst Project Management
Hilton, Boise, ID, United States
Project Analyst – Customer Care Team
This role is based at our corporate office in Dallas, TX, or Remote.
Responsibilities
Manage HRCC internal and corporate project deliverables using industry‑standard project management tools.
Manage projects from initial consultation through full execution, ensuring communication of progress and status updates.
Maintain project plans and artifacts, report, and work with teams to build cases for project approvals.
Conduct and document business plans.
Study and document standard processes and implement change to improve efficiency.
Partner with Process Analysts to document and implement business and process changes.
Lead project meetings and serve as the project representative for HRCC, documenting business discussions, outcomes, actions, and risks.
Bring teams together to document tasks, assign owners and timelines, and create a framework for follow‑up and execution.
Communicate status of projects, calling out risks and accomplishments.
Manage projects related to ongoing HRCC contact center operations and corporate initiatives, including implementations, site launches, and other projects.
Qualifications
Two (2) years’ experience in project or program management, Shared Services, Agile methodologies, or business process improvement.
Two (2) years’ experience working in a large, multi‑function contact center environment.
Proficiency in PowerPoint, Smartsheet, Excel (including maintaining complex spreadsheets), and Microsoft Project or similar (such as Asana, Trello).
Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations.
Travel less than 10%.
Four (4) years of experience in project program, shared services, or process management (preferred).
PMP or relevant project management or Agile certification (preferred).
Benefits
Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40
ight at our world‑class hotels through our Go Hilton travel program.
Own a piece of Hilton – through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
Paid parental leave – for eligible team members, including partners and adoptive parents.
Personalized caregiving support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
Crisis concierge – a single, compassionate point of contact for practical support and emotional care.
Mental health resources – free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
Generous paid time off (PTO).
Health & welfare benefits – from checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
Financial security for your future – our retirement plans make it easier to save for what’s next.
Pay range for this role is $50,000 – $75,000, determined based on applicable and specialized experience and location. Eligible team members may also participate in the Hilton Annual Incentive (Bonus) Plan.
EOE/AA/Disabled/Veterans.
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This role is based at our corporate office in Dallas, TX, or Remote.
Responsibilities
Manage HRCC internal and corporate project deliverables using industry‑standard project management tools.
Manage projects from initial consultation through full execution, ensuring communication of progress and status updates.
Maintain project plans and artifacts, report, and work with teams to build cases for project approvals.
Conduct and document business plans.
Study and document standard processes and implement change to improve efficiency.
Partner with Process Analysts to document and implement business and process changes.
Lead project meetings and serve as the project representative for HRCC, documenting business discussions, outcomes, actions, and risks.
Bring teams together to document tasks, assign owners and timelines, and create a framework for follow‑up and execution.
Communicate status of projects, calling out risks and accomplishments.
Manage projects related to ongoing HRCC contact center operations and corporate initiatives, including implementations, site launches, and other projects.
Qualifications
Two (2) years’ experience in project or program management, Shared Services, Agile methodologies, or business process improvement.
Two (2) years’ experience working in a large, multi‑function contact center environment.
Proficiency in PowerPoint, Smartsheet, Excel (including maintaining complex spreadsheets), and Microsoft Project or similar (such as Asana, Trello).
Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations.
Travel less than 10%.
Four (4) years of experience in project program, shared services, or process management (preferred).
PMP or relevant project management or Agile certification (preferred).
Benefits
Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40
ight at our world‑class hotels through our Go Hilton travel program.
Own a piece of Hilton – through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
Paid parental leave – for eligible team members, including partners and adoptive parents.
Personalized caregiving support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
Crisis concierge – a single, compassionate point of contact for practical support and emotional care.
Mental health resources – free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
Generous paid time off (PTO).
Health & welfare benefits – from checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
Financial security for your future – our retirement plans make it easier to save for what’s next.
Pay range for this role is $50,000 – $75,000, determined based on applicable and specialized experience and location. Eligible team members may also participate in the Hilton Annual Incentive (Bonus) Plan.
EOE/AA/Disabled/Veterans.
#J-18808-Ljbffr