Service Advisor
Future CDJR of Concord, Concord, CA, United States
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Employer Paid Life
Additional Employee Life Insurance options
Vacation
Medical > HRA / HMO options
Dental > PPO / DHMO options
Vision
Short Term Disability options
Long Term Disability options
Employee Training
401(K) options
Employee Assistance Programs
Summary
The Service Advisor acts as liaison for Service Technicians and customers. Our associates are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. In this position, you’ll be able to get out from behind the desk and play an active role in providing our customers with great customer relations. As a Service Advisor you would explain the Technician’s recommendations and suggest services to keep the customer’s vehicle in top condition.
Pay Scale Components
The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or dollar amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without a fixed upper limit. Our service advisors earn an average of $11,000 per month depending upon their sales performance.
Responsibilities
Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise.
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
Develop rapport with clients leading to lasting relationships.
Obtain payment for repair orders daily and close out repair orders.
Expectations
Must have 1+ year Service Advisor experience in automotive field.
Meet and exceed manufacturer CSI requirements.
Must have customer service experience.
Strong character and work ethic.
Strong listening and verbal communication skills.
Strong focus and desire to achieve sales goals.
Dependable, responsible Team Player with a positive attitude.
Self-starter with ability to work well as part of a team or independently.
Chrysler Dodge experience preferred.
All applicants must pass pre-employment testing to include background checks, insurability, and drug testing to qualify for employment.
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Employer Paid Life
Additional Employee Life Insurance options
Vacation
Medical > HRA / HMO options
Dental > PPO / DHMO options
Vision
Short Term Disability options
Long Term Disability options
Employee Training
401(K) options
Employee Assistance Programs
Summary
The Service Advisor acts as liaison for Service Technicians and customers. Our associates are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. In this position, you’ll be able to get out from behind the desk and play an active role in providing our customers with great customer relations. As a Service Advisor you would explain the Technician’s recommendations and suggest services to keep the customer’s vehicle in top condition.
Pay Scale Components
The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or dollar amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without a fixed upper limit. Our service advisors earn an average of $11,000 per month depending upon their sales performance.
Responsibilities
Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, entering RO into service database system.
Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.
Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise.
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
Develop rapport with clients leading to lasting relationships.
Obtain payment for repair orders daily and close out repair orders.
Expectations
Must have 1+ year Service Advisor experience in automotive field.
Meet and exceed manufacturer CSI requirements.
Must have customer service experience.
Strong character and work ethic.
Strong listening and verbal communication skills.
Strong focus and desire to achieve sales goals.
Dependable, responsible Team Player with a positive attitude.
Self-starter with ability to work well as part of a team or independently.
Chrysler Dodge experience preferred.
All applicants must pass pre-employment testing to include background checks, insurability, and drug testing to qualify for employment.
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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