Logistics Specialist
CRG, Suffolk, VA, United States
Hours of operation are between 5:30 AM and 7:00 PM, Monday through Saturday, with one day off per week.
Primary shift will be 10:30 AM to close (approximately 6:30 PM – 7:00 PM).
Candidates must have open availability to meet business needs
Summary
We are hiring a Logistics Specialist to support a fast-paced transportation and delivery operation in Suffolk, VA. This role is responsible for coordinating logistics activities including order entry, routing, dispatching, and real-time delivery tracking. The ideal candidate will have prior routing experience, strong attention to detail, and the ability to manage multiple priorities while delivering excellent customer service. This position works closely with customers, drivers, and internal teams to ensure timely and accurate deliveries for a dedicated client.
Key Responsibilities
Assist customers and business partners via phone and email
Handle customer concerns in a calm and professional manner
Diagnose, assess, and resolve logistics and delivery issues
Monitor delivery routes and driver performance to ensure on-time service
Prepare documentation for daily routes including PODs and manifests
Process order changes, updates, and cancellations
Check in drivers and trucks upon return from deliveries
Verify returned products for proper disposition including haul away, return to vendor, or reschedule
Maintain and update customer profiles and enter load information into internal systems
Communicate with account managers regarding load issues and resolution steps
Provide real-time updates on pickups and deliveries, ensuring loads arrive on time and in good condition
Take check calls from drivers and confirm delivery timelines
Validate load data prior to completion for accurate reporting and billing
Investigate and document overages, shortages, and damages
Schedule and reschedule delivery appointments based on customer and operational needs
Provide clear routing instructions and directions to drivers
Required Qualifications
1+ year of logistics or transportation experience
Routing experience is required
General knowledge of the transportation industry
Strong customer service and problem-solving skills
Ability to multitask and stay highly organized in a fast-paced environment
Ability to work under pressure and meet deadlines
This is a great opportunity for someone looking to grow within logistics and transportation while gaining hands‑on experience in routing, dispatch, and operations coordination.
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Primary shift will be 10:30 AM to close (approximately 6:30 PM – 7:00 PM).
Candidates must have open availability to meet business needs
Summary
We are hiring a Logistics Specialist to support a fast-paced transportation and delivery operation in Suffolk, VA. This role is responsible for coordinating logistics activities including order entry, routing, dispatching, and real-time delivery tracking. The ideal candidate will have prior routing experience, strong attention to detail, and the ability to manage multiple priorities while delivering excellent customer service. This position works closely with customers, drivers, and internal teams to ensure timely and accurate deliveries for a dedicated client.
Key Responsibilities
Assist customers and business partners via phone and email
Handle customer concerns in a calm and professional manner
Diagnose, assess, and resolve logistics and delivery issues
Monitor delivery routes and driver performance to ensure on-time service
Prepare documentation for daily routes including PODs and manifests
Process order changes, updates, and cancellations
Check in drivers and trucks upon return from deliveries
Verify returned products for proper disposition including haul away, return to vendor, or reschedule
Maintain and update customer profiles and enter load information into internal systems
Communicate with account managers regarding load issues and resolution steps
Provide real-time updates on pickups and deliveries, ensuring loads arrive on time and in good condition
Take check calls from drivers and confirm delivery timelines
Validate load data prior to completion for accurate reporting and billing
Investigate and document overages, shortages, and damages
Schedule and reschedule delivery appointments based on customer and operational needs
Provide clear routing instructions and directions to drivers
Required Qualifications
1+ year of logistics or transportation experience
Routing experience is required
General knowledge of the transportation industry
Strong customer service and problem-solving skills
Ability to multitask and stay highly organized in a fast-paced environment
Ability to work under pressure and meet deadlines
This is a great opportunity for someone looking to grow within logistics and transportation while gaining hands‑on experience in routing, dispatch, and operations coordination.
#J-18808-Ljbffr