Refrigeration Alarm Monitoring Specialist, Lakeland
Publix Super Markets, Lakeland, FL, United States
Overview
Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of refrigeration systems including rack and case temperatures and pressures, and dispatching refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors electronic refrigeration control systems and responds to alarms by dispatching internal and/or external refrigeration service providers, notifying store leadership of the alarm and underlying issue, and providing continual follow-up with vendors and stores until the issue is resolved.
Responsibilities
Monitor refrigeration control systems 24 hours a day, including rack and case temperatures and pressures.
Dispatch internal and/or external refrigeration service providers to address alarms and outages.
Notify store leadership of alarms and underlying issues and maintain ongoing follow-up with vendors and stores until resolution.
Required Qualifications
High school diploma or its equivalent
At least two (2) years of experience with computer software and hardware
At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
Sound decision making skills
Strong written and oral communication skills
Strong analytical skills
Ability to multi-task
Empathetic listening skills
Professional telephone etiquette
Time management skills
Ability to work on a team
Ability to be customer focused
Willingness to work a flexible schedule including weekends and holidays
Preferred Qualifications
A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
Four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
Knowledge of Facility Services products and services
Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
Knowledge and basic understanding of supermarket refrigeration systems and equipment
Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
Knowledge of Problem Escalation Process
Knowledge of Publix Organizational Structure
Knowledge of understanding of company and department policies, processes and procedures
Knowledge of improvement methodologies
Ability to read and understand refrigeration architectural drawings
Strong analytical skills
Conflict resolution skills
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus. In the first year of continuous employment the bonus is equal to 15 hours of pay, in the second year it is equal to one week’s pay if the associate remains employed through the issue date of the bonus check, and in subsequent years the bonus is equal to two weeks’ pay.
Additional Information
40 weekly hours – Preferred schedules: AM: 7:15 AM – 04:00 PM; PM: 3:45 PM – 12:30 AM; Overnight: 10:00 PM – 06:45 AM. Candidates need to live in Polk County.
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Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of refrigeration systems including rack and case temperatures and pressures, and dispatching refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors electronic refrigeration control systems and responds to alarms by dispatching internal and/or external refrigeration service providers, notifying store leadership of the alarm and underlying issue, and providing continual follow-up with vendors and stores until the issue is resolved.
Responsibilities
Monitor refrigeration control systems 24 hours a day, including rack and case temperatures and pressures.
Dispatch internal and/or external refrigeration service providers to address alarms and outages.
Notify store leadership of alarms and underlying issues and maintain ongoing follow-up with vendors and stores until resolution.
Required Qualifications
High school diploma or its equivalent
At least two (2) years of experience with computer software and hardware
At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
Sound decision making skills
Strong written and oral communication skills
Strong analytical skills
Ability to multi-task
Empathetic listening skills
Professional telephone etiquette
Time management skills
Ability to work on a team
Ability to be customer focused
Willingness to work a flexible schedule including weekends and holidays
Preferred Qualifications
A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
Four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
Knowledge of Facility Services products and services
Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
Knowledge and basic understanding of supermarket refrigeration systems and equipment
Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
Knowledge of Problem Escalation Process
Knowledge of Publix Organizational Structure
Knowledge of understanding of company and department policies, processes and procedures
Knowledge of improvement methodologies
Ability to read and understand refrigeration architectural drawings
Strong analytical skills
Conflict resolution skills
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus. In the first year of continuous employment the bonus is equal to 15 hours of pay, in the second year it is equal to one week’s pay if the associate remains employed through the issue date of the bonus check, and in subsequent years the bonus is equal to two weeks’ pay.
Additional Information
40 weekly hours – Preferred schedules: AM: 7:15 AM – 04:00 PM; PM: 3:45 PM – 12:30 AM; Overnight: 10:00 PM – 06:45 AM. Candidates need to live in Polk County.
#J-18808-Ljbffr