Facilities Associate
TriWest Healthcare Alliance, Phoenix, AZ, United States
Job Summary
This is a working “half handyman” position that reports directly to the Manager, Facilities. The role provides day‑to‑day support including basic troubleshooting, on‑site vendor and contractor coordination, CMMS tracking, and other maintenance related tasks as needed. Work is performed indoors and outdoors in a fast‑paced, multi‑task environment that can be repetitive with frequent interruptions.
Education & Experience
Required
High School Diploma or GED
2 years of hands‑on experience in facilities maintenance, building maintenance, or general handyman‑type work
Ability to read and interpret basic schematics, blueprints, technical drawings, and facility layouts
Ability to assist with on‑site vendor and contractor management (escort vendors to issue locations, clearly explain problems, and coordinate basic work)
Ability to regularly lift, carry, and move items up to 25 lbs
Working knowledge of basic facilities systems (HVAC, plumbing, electrical, mechanical) sufficient to diagnose routine issues
Valid Arizona Driver’s License with good driving record
Preferred
Previous customer service experience
Some background or training in safety programs, safety awareness, or OSHA‑related topics
Familiarity with Computerized Maintenance Management Systems (CMMS)
Experience working in multi‑site facilities operations
Key Responsibilities
Performs routine preventative maintenance and general hands‑on repairs on buildings, equipment, and infrastructure (including basic HVAC troubleshooting, plumbing, electrical, mechanical, and structural items).
Assists the Manager, Facilities with managing vendors and contractors: research and vendor selection, meeting them upon arrival, showing problem areas, clearly explaining issues, and ensuring work is completed correctly.
Utilizes the CMMS to create, track, update, and close work orders; documents preventive maintenance; and maintains inventory of supplies, parts, and assets.
Assists the Manager, Facilities with PO requests.
Supports daily facilities operations and maintenance across all nine sites.
Coordinates and supports maintenance of corporate and field facilities either directly or through service vendors (janitorial, plumbing, electrical, mechanical, furniture, landscaping, building controls, and structural repairs).
Reviews invoices for services performed, verifies accuracy for payment, and works with vendors to correct any errors.
Tracks and maintains inventory of supplies: lighting, filters, and other building/office supplies; places orders as needed.
Participates in the planning, coordination, and implementation of various facilities projects.
Demonstrates empathy and support for internal customer apprehension and alleviates concerns related to project or service impacts on their jobs, environment, or operations.
Maintains regular and reliable attendance.
Performs other duties as assigned.
Competencies
Communication / People Skills : Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy : Ability to function in a multi‑system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Independent Thinking / Self‑Initiative : Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Multi‑Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills : Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail‑oriented.
Working Conditions
Availability to cover any work shift as needed; willing to be available after normal work hours related to facilities issues or conditions as needed.
Works within a standard office environment, at construction project sites, and outdoors with travel daily between building locations with minimal long distance travel required.
Physical labor required daily working on ladders, moving supplies, parts or materials, and completing service requests in support of Facilities service responsibilities.
Some clean‑up of work areas and resolving minor restroom plumbing issues required daily.
Facilities has security responsibilities related to the physical security of the property. Must have a willingness to support security responsibilities falling under Facilities as needed.
Benefits
Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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This is a working “half handyman” position that reports directly to the Manager, Facilities. The role provides day‑to‑day support including basic troubleshooting, on‑site vendor and contractor coordination, CMMS tracking, and other maintenance related tasks as needed. Work is performed indoors and outdoors in a fast‑paced, multi‑task environment that can be repetitive with frequent interruptions.
Education & Experience
Required
High School Diploma or GED
2 years of hands‑on experience in facilities maintenance, building maintenance, or general handyman‑type work
Ability to read and interpret basic schematics, blueprints, technical drawings, and facility layouts
Ability to assist with on‑site vendor and contractor management (escort vendors to issue locations, clearly explain problems, and coordinate basic work)
Ability to regularly lift, carry, and move items up to 25 lbs
Working knowledge of basic facilities systems (HVAC, plumbing, electrical, mechanical) sufficient to diagnose routine issues
Valid Arizona Driver’s License with good driving record
Preferred
Previous customer service experience
Some background or training in safety programs, safety awareness, or OSHA‑related topics
Familiarity with Computerized Maintenance Management Systems (CMMS)
Experience working in multi‑site facilities operations
Key Responsibilities
Performs routine preventative maintenance and general hands‑on repairs on buildings, equipment, and infrastructure (including basic HVAC troubleshooting, plumbing, electrical, mechanical, and structural items).
Assists the Manager, Facilities with managing vendors and contractors: research and vendor selection, meeting them upon arrival, showing problem areas, clearly explaining issues, and ensuring work is completed correctly.
Utilizes the CMMS to create, track, update, and close work orders; documents preventive maintenance; and maintains inventory of supplies, parts, and assets.
Assists the Manager, Facilities with PO requests.
Supports daily facilities operations and maintenance across all nine sites.
Coordinates and supports maintenance of corporate and field facilities either directly or through service vendors (janitorial, plumbing, electrical, mechanical, furniture, landscaping, building controls, and structural repairs).
Reviews invoices for services performed, verifies accuracy for payment, and works with vendors to correct any errors.
Tracks and maintains inventory of supplies: lighting, filters, and other building/office supplies; places orders as needed.
Participates in the planning, coordination, and implementation of various facilities projects.
Demonstrates empathy and support for internal customer apprehension and alleviates concerns related to project or service impacts on their jobs, environment, or operations.
Maintains regular and reliable attendance.
Performs other duties as assigned.
Competencies
Communication / People Skills : Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy : Ability to function in a multi‑system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Independent Thinking / Self‑Initiative : Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Multi‑Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills : Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail‑oriented.
Working Conditions
Availability to cover any work shift as needed; willing to be available after normal work hours related to facilities issues or conditions as needed.
Works within a standard office environment, at construction project sites, and outdoors with travel daily between building locations with minimal long distance travel required.
Physical labor required daily working on ladders, moving supplies, parts or materials, and completing service requests in support of Facilities service responsibilities.
Some clean‑up of work areas and resolving minor restroom plumbing issues required daily.
Facilities has security responsibilities related to the physical security of the property. Must have a willingness to support security responsibilities falling under Facilities as needed.
Benefits
Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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