Customer Service Supervisor
Equus Workforce Solutions, Houston, TX, United States
Job Description
Responsible for overseeing the project's programmatic activities and operations
Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues
Analyzes processes and procedures to optimize performance.
Defines and sets operational goals
Prioritizes assignments and adjusts or adapts service delivery as needed. May supervise staff
Understand all technical aspects of the operational units
Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs
Maximize performance and productivity
Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed
Facilitate meetings with partners to promote full, frequent communication
Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
Participate in development and maintenance of standard operating procedures – Other duties as assigned
Qualifications
Related Bachelor's Degree from an accredited college or university or equivalent experience
Experience organizing, planning and developing program operations at a supervisory level
Demonstrated customer service skills; excellent leadership, interpersonal and human resource management skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected under state, federal, or local law.
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Responsible for overseeing the project's programmatic activities and operations
Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues
Analyzes processes and procedures to optimize performance.
Defines and sets operational goals
Prioritizes assignments and adjusts or adapts service delivery as needed. May supervise staff
Understand all technical aspects of the operational units
Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs
Maximize performance and productivity
Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed
Facilitate meetings with partners to promote full, frequent communication
Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
Participate in development and maintenance of standard operating procedures – Other duties as assigned
Qualifications
Related Bachelor's Degree from an accredited college or university or equivalent experience
Experience organizing, planning and developing program operations at a supervisory level
Demonstrated customer service skills; excellent leadership, interpersonal and human resource management skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected under state, federal, or local law.
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