Real-Time Contact Center Resource Planner

Northwestern Mutual Investment Services, LLC in California seeks a Resource Planner to manage contact center resources and optimize schedules. The role requires a Bachelor's degree and at least 2 years of workforce management experience. Responsibilities include real-time monitoring of contact volume, facilitating team huddles, and delivering actionable insights. Competitive compensation ranges from $49,040 to $73,560, with adjustments for geographic location. Candidates must possess strong analytical skills and proficiency in Microsoft Office.
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