Assistant General Manager
Peachtree Group Hospitality Management, McCandless Township, PA, United States
HOME2 - MCCANDLESS / Home2 Suites by Hilton McCandless / 8630 Duncan Ave / Pittsburgh, PA 15237, USA
The
Assistant General Manager
is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.
Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
Have effective interviewing skills and ability to recruit team members.
Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
Be able to effectively investigate, report and follow-up on employee and guest accidents.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Preferred Skills
Enthusiastic: Shows intense and eager enjoyment and interest
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Motivations
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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The
Assistant General Manager
is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.
Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
Have effective interviewing skills and ability to recruit team members.
Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
Be able to effectively investigate, report and follow-up on employee and guest accidents.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Preferred Skills
Enthusiastic: Shows intense and eager enjoyment and interest
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Motivations
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr