Representative - Player Services (Part-Time)
Bally’s Corporation, Chicago, IL, United States
The Role
As a Representative – Player Services, you will be responsible for greeting guests, setting up and implementing all programs and procedures.
Responsibilities
Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer‑centric culture of offering superior guest service and actively building long‑lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Promote the use and benefits of the Players’ Club
Investigate and resolve guest situations
Participate in running casino promotions on the gaming floor with players as needed
Ensure prompt and discrete notification to management of any observations of illegal acts or internal ethics violations
Maintain up‑to‑date knowledge of player tracking system, promotions, events, entertainment, and general property information
Maintain the integrity of the database by following precise standards of data entry
Print and process routine reports and may assist in the training of new team members in the department
Generate new business by signing up qualified guests for the Players’ Club
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program
Perform other duties as assigned
Qualifications
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must know and comply with requirements of Title 31 Bank Secrecy Act as it pertains to Credit/Player Services transactions
Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
High‑level public relations and customer service skills are required
Excellent written and verbal communication skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends, weeknights, and holidays
Benefits
Competitive salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K) with Company Match
Access to perks and childcare discounts
Target salary range: $20.25/hr.
Physical Demands & Work Environment
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Occasionally lift and/or move up to 30 pounds
The work environment is fast‑paced and contains bright lights, loud noise, and stressful situations
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As a Representative – Player Services, you will be responsible for greeting guests, setting up and implementing all programs and procedures.
Responsibilities
Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer‑centric culture of offering superior guest service and actively building long‑lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Promote the use and benefits of the Players’ Club
Investigate and resolve guest situations
Participate in running casino promotions on the gaming floor with players as needed
Ensure prompt and discrete notification to management of any observations of illegal acts or internal ethics violations
Maintain up‑to‑date knowledge of player tracking system, promotions, events, entertainment, and general property information
Maintain the integrity of the database by following precise standards of data entry
Print and process routine reports and may assist in the training of new team members in the department
Generate new business by signing up qualified guests for the Players’ Club
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program
Perform other duties as assigned
Qualifications
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must know and comply with requirements of Title 31 Bank Secrecy Act as it pertains to Credit/Player Services transactions
Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
High‑level public relations and customer service skills are required
Excellent written and verbal communication skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends, weeknights, and holidays
Benefits
Competitive salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K) with Company Match
Access to perks and childcare discounts
Target salary range: $20.25/hr.
Physical Demands & Work Environment
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Occasionally lift and/or move up to 30 pounds
The work environment is fast‑paced and contains bright lights, loud noise, and stressful situations
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