Housekeeping Manager
The Carlyle, A Rosewood Hotel, New York, NY, United States
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
The Carlyle, A Rosewood Hotel is looking for a highly motivated and experienced Housekeeping Manager to join our team. The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards.
Essential Duties and Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.
Verify room status reports and update rooms inventory status
Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards. Assist with preparing and distributing assignment sheets to associates and review priorities.
Inspect relevant areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.
Ensure proper inventory and working condition of all guest supplies and report needed replacement items immediately.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Required Skills
Must be able to perform job functions with attention to detail, speed and accuracy
Be a clear thinker, remaining calm and resolving problems using good judgement
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest information and pertinent hotel data
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications
Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment
Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.
Prior heavy exposure to Housekeeping Manager job responsibilities
Thorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
Benefits
Medical, dental, vision and retirement benefits
Paid holidays
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Salary Range : $75,000 - $80,000 Based on Experience
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The Carlyle, A Rosewood Hotel is looking for a highly motivated and experienced Housekeeping Manager to join our team. The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards.
Essential Duties and Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.
Verify room status reports and update rooms inventory status
Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards. Assist with preparing and distributing assignment sheets to associates and review priorities.
Inspect relevant areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.
Ensure proper inventory and working condition of all guest supplies and report needed replacement items immediately.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Required Skills
Must be able to perform job functions with attention to detail, speed and accuracy
Be a clear thinker, remaining calm and resolving problems using good judgement
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest information and pertinent hotel data
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications
Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment
Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.
Prior heavy exposure to Housekeeping Manager job responsibilities
Thorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
Benefits
Medical, dental, vision and retirement benefits
Paid holidays
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Salary Range : $75,000 - $80,000 Based on Experience
#J-18808-Ljbffr