Conference Services Manager
The Betsy - South Beach, Miami Beach, FL, United States
Summary
Coordinates activities of hotel staff, convention personnel, or vendors to make arrangements for Group meetings, events, or conventions.
Duties And Responsibilities
Serve as main contact for Group clients and their liaison with the Hotel operation.
Consult with Group client to determine objectives and requirements for their meetings, conferences, and conventions. Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Evaluate and select providers of services according to customer requirements.
Manage rooming lists of Group clients.
Review Group rooms bills for accuracy and approve payment.
Coordinate services for events, such as accommodation and transportation for participants, facilities, signage, displays, special needs requirements, printing and security.
Highlight Group VIP and arrange for their special requirements, including VIP amenities.
Arrange transportation, amenities, displays, and other Group needs.
Confer with Front Office, Reservations and any other operational departments to coordinate details of the Group.
Create and communicate Group Resumes and lead the Group Resume meetings.
Inspect guest rooms to ensure that they conform to customer requirements.
Maintain records of event aspects, including financial details.
Prepare a commission distribution report at the end of each group event and submit to Finance for processing.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Conduct post-event evaluations to determine how future events could be improved.
Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
Performs other duties as assigned by management.
Technology Skills
Procurement Software – iBuy Efficient by Avendra
Google Suite
Microsoft Office Suite
HRIS and Payroll - ADP TotalSource
Guest Service Management System - HotSOS
PMS - Opera Cloud
POS – Toast
Groups and Events Database Software - TripleSeat
Qualifications
A Bachelor’s degree in Sales, Hospitality Management or an equivalent field.
Two to Three years sales management experience or equivalent. Previous luxury hotel experience preferred.
Proven leadership and business acumen skills.
Demonstrated ability to make successful presentations to individuals and / or groups at all levels of an organization.
Ability to work independently and as a member of various teams and committees.
Commitment to excellence and high standards.
Ability to work with all levels of management.
Strong organizational, problem‑solving, and analytical skills.
Strong verbal and written communication skills in the English language are required. Proficiency in a second language is preferred.
Good judgment with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Excellent problem resolution and consultative sales skills.
Proven ability to handle multiple projects and meet deadlines.
Strong interpersonal skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Competencies
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Physical Demands And Work Environment
Continually required to stand
Continually required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
The Betsy – South Beach is an equal opportunity employer, harassment‑free and a drug‑free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr
Coordinates activities of hotel staff, convention personnel, or vendors to make arrangements for Group meetings, events, or conventions.
Duties And Responsibilities
Serve as main contact for Group clients and their liaison with the Hotel operation.
Consult with Group client to determine objectives and requirements for their meetings, conferences, and conventions. Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Evaluate and select providers of services according to customer requirements.
Manage rooming lists of Group clients.
Review Group rooms bills for accuracy and approve payment.
Coordinate services for events, such as accommodation and transportation for participants, facilities, signage, displays, special needs requirements, printing and security.
Highlight Group VIP and arrange for their special requirements, including VIP amenities.
Arrange transportation, amenities, displays, and other Group needs.
Confer with Front Office, Reservations and any other operational departments to coordinate details of the Group.
Create and communicate Group Resumes and lead the Group Resume meetings.
Inspect guest rooms to ensure that they conform to customer requirements.
Maintain records of event aspects, including financial details.
Prepare a commission distribution report at the end of each group event and submit to Finance for processing.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Conduct post-event evaluations to determine how future events could be improved.
Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
Performs other duties as assigned by management.
Technology Skills
Procurement Software – iBuy Efficient by Avendra
Google Suite
Microsoft Office Suite
HRIS and Payroll - ADP TotalSource
Guest Service Management System - HotSOS
PMS - Opera Cloud
POS – Toast
Groups and Events Database Software - TripleSeat
Qualifications
A Bachelor’s degree in Sales, Hospitality Management or an equivalent field.
Two to Three years sales management experience or equivalent. Previous luxury hotel experience preferred.
Proven leadership and business acumen skills.
Demonstrated ability to make successful presentations to individuals and / or groups at all levels of an organization.
Ability to work independently and as a member of various teams and committees.
Commitment to excellence and high standards.
Ability to work with all levels of management.
Strong organizational, problem‑solving, and analytical skills.
Strong verbal and written communication skills in the English language are required. Proficiency in a second language is preferred.
Good judgment with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Excellent problem resolution and consultative sales skills.
Proven ability to handle multiple projects and meet deadlines.
Strong interpersonal skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Competencies
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Physical Demands And Work Environment
Continually required to stand
Continually required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
The Betsy – South Beach is an equal opportunity employer, harassment‑free and a drug‑free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr