Senior Station Manager
Amazon, Tampa, FL, United States
Job ID: 10402985 | Amazon.com Services LLC
Key Job Responsibilities
Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Drive vision for station team and create quality initiatives, process change initiatives and other lean initiatives to enable the functional area and ultimately the DS to meet and exceed business plan
Problem‑solve for closing gaps between performance and goals
Set and clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback and hold Ops Managers accountable for their performance and the performance of their departments
Manage an environment concerning the delivery of Amazon orders direct to our customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis
Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs)
Present operational metrics regularly to the senior leadership team
Hire and develop top talent; create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning and employee engagement
Leverage Operations, Area and Shift Managers by sourcing and nurturing ideas and rolling them into improvement plans for the functional area
Cultivate strong culture and engagement throughout all levels of the delivery station team
Take proactive steps to ensure best practices are shared across all departments, shifts and the network
Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in the area and to provide needed support and resources for other staff initiatives
Basic Qualifications
Bachelor’s degree or equivalent, or 2+ years of equivalent experience
7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment
Demonstrated track record of delivering performance and financial based results in high pressure environments
Experience with performance metrics and process improvement and lean techniques
Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
Excellent communication skills (including local language and English, written and verbal)
Experience managing third‑party resources on a regional
ational scale
Experience managing contingent workforce in a business with peak seasons
Candidate must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualifications
Degree in Engineering, Operations or related field and MBA preferred
Experience in a startup environment
Ability to handle changing priorities and use good judgment in stressful situations
Interest in long‑term career development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits: Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage); 401(k) matching; paid time off; and parental leave.
USA, NY, East Syracuse - $135,000.00 - $182,700.00 USD annually
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Key Job Responsibilities
Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Drive vision for station team and create quality initiatives, process change initiatives and other lean initiatives to enable the functional area and ultimately the DS to meet and exceed business plan
Problem‑solve for closing gaps between performance and goals
Set and clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback and hold Ops Managers accountable for their performance and the performance of their departments
Manage an environment concerning the delivery of Amazon orders direct to our customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis
Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs)
Present operational metrics regularly to the senior leadership team
Hire and develop top talent; create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning and employee engagement
Leverage Operations, Area and Shift Managers by sourcing and nurturing ideas and rolling them into improvement plans for the functional area
Cultivate strong culture and engagement throughout all levels of the delivery station team
Take proactive steps to ensure best practices are shared across all departments, shifts and the network
Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in the area and to provide needed support and resources for other staff initiatives
Basic Qualifications
Bachelor’s degree or equivalent, or 2+ years of equivalent experience
7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment
Demonstrated track record of delivering performance and financial based results in high pressure environments
Experience with performance metrics and process improvement and lean techniques
Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
Excellent communication skills (including local language and English, written and verbal)
Experience managing third‑party resources on a regional
ational scale
Experience managing contingent workforce in a business with peak seasons
Candidate must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualifications
Degree in Engineering, Operations or related field and MBA preferred
Experience in a startup environment
Ability to handle changing priorities and use good judgment in stressful situations
Interest in long‑term career development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits: Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage); 401(k) matching; paid time off; and parental leave.
USA, NY, East Syracuse - $135,000.00 - $182,700.00 USD annually
#J-18808-Ljbffr