Patient Access Specialist I
Hospital for Special Surgery, New York, NY, United States
Emp Status
Per Diem Part time
Work Shift
Variable (United States of America)
Compensation Range
The base pay scale is $33.00–$33.00. Additional benefits consistent with the role may apply. Salary is determined by scope, level of experience, education, accomplishments, internal equity, budget, and fair market value evaluation. The hiring range is a good faith determination and may be modified.
What you will be doing
The Patient Access Specialist serves as the first point of contact for patients and families, ensuring a positive experience while supporting efficient delivery of care. Role responsibilities include scheduling, pre‑registration, and registration, verifying insurance and benefits, collecting payments, and maintaining accurate patient records in Epic. Working closely with clinical and administrative teams, the specialist manages patient flow, coordinates necessary documentation, and provides exceptional customer service.
Shift
Variable
Job Qualifications
Education
High school diploma or equivalent (GED); may include specialized or vocational courses.
Experience – Required
0–1 years’ experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
Experience – Preferred
Healthcare/Medical – Admissions and/or Patient Access experience in hospital and/or ambulatory care or patient registration in outpatient setting.
Skills – Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Strong computer skills, with proficiency in office automation tools: e‑mail, Outlook, and data entry.
Effective communication with all levels of staff, patients, and customers.
Ability to respond positively to fluctuations in patient flow.
Heavy phone handling, triaging calls and responding professionally to call volume.
Knowledge of front‑end revenue cycle: insurance benefits collection, verification, authorization, pre‑certification, etc.
Skills – Preferred
Working knowledge of medical terminology.
Self‑directed, motivated, resourceful, demonstrates initiative.
Working knowledge of MS Office Suite: Word, Excel, Outlook.
Position & Unit Accountabilities
Perform patient scheduling, pre‑registration, and registration both in person and by phone using Epic.
Complete core patient access tasks in a designated area while meeting productivity and quality standards.
Interview patients and/or their representatives to gather and accurately enter demographic information.
Collect and process required documentation (legal IDs, insurance cards, consent forms, third‑party liability documents, advance care plans).
Verify benefits electronically or by phone, coordinate insurance coverage, and determine participation status.
Collect co‑payments and other patient financial obligations at the time of service.
Resolve patient checklists and pre‑reg work queue encounters to support smooth care delivery.
Schedule appointments, follow‑up tests, procedures, and transcribe physician orders.
Prepare patient visit itineraries and assist with sign‑in, admission, and check‑out procedures.
Support chart preparation, bed planning, and other patient access functions as appropriate.
Makes bed board assignments based on patient preference, condition, and diagnosis, as required.
Non‑Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
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Per Diem Part time
Work Shift
Variable (United States of America)
Compensation Range
The base pay scale is $33.00–$33.00. Additional benefits consistent with the role may apply. Salary is determined by scope, level of experience, education, accomplishments, internal equity, budget, and fair market value evaluation. The hiring range is a good faith determination and may be modified.
What you will be doing
The Patient Access Specialist serves as the first point of contact for patients and families, ensuring a positive experience while supporting efficient delivery of care. Role responsibilities include scheduling, pre‑registration, and registration, verifying insurance and benefits, collecting payments, and maintaining accurate patient records in Epic. Working closely with clinical and administrative teams, the specialist manages patient flow, coordinates necessary documentation, and provides exceptional customer service.
Shift
Variable
Job Qualifications
Education
High school diploma or equivalent (GED); may include specialized or vocational courses.
Experience – Required
0–1 years’ experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
Experience – Preferred
Healthcare/Medical – Admissions and/or Patient Access experience in hospital and/or ambulatory care or patient registration in outpatient setting.
Skills – Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Strong computer skills, with proficiency in office automation tools: e‑mail, Outlook, and data entry.
Effective communication with all levels of staff, patients, and customers.
Ability to respond positively to fluctuations in patient flow.
Heavy phone handling, triaging calls and responding professionally to call volume.
Knowledge of front‑end revenue cycle: insurance benefits collection, verification, authorization, pre‑certification, etc.
Skills – Preferred
Working knowledge of medical terminology.
Self‑directed, motivated, resourceful, demonstrates initiative.
Working knowledge of MS Office Suite: Word, Excel, Outlook.
Position & Unit Accountabilities
Perform patient scheduling, pre‑registration, and registration both in person and by phone using Epic.
Complete core patient access tasks in a designated area while meeting productivity and quality standards.
Interview patients and/or their representatives to gather and accurately enter demographic information.
Collect and process required documentation (legal IDs, insurance cards, consent forms, third‑party liability documents, advance care plans).
Verify benefits electronically or by phone, coordinate insurance coverage, and determine participation status.
Collect co‑payments and other patient financial obligations at the time of service.
Resolve patient checklists and pre‑reg work queue encounters to support smooth care delivery.
Schedule appointments, follow‑up tests, procedures, and transcribe physician orders.
Prepare patient visit itineraries and assist with sign‑in, admission, and check‑out procedures.
Support chart preparation, bed planning, and other patient access functions as appropriate.
Makes bed board assignments based on patient preference, condition, and diagnosis, as required.
Non‑Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
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