PATIENT SERVICES MANAGER, FOOD AND NUTRITION - HOSPITAL / HEALTHCARE
TouchPoint Support Services, Saginaw, MI, United States
TouchPoint, Support Services, provides customer‑focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allows us to provide the best outcomes to our clients.
Job Summary
We are seeking a Patient Services Manager to lead the Patient Services team within an acute care hospital environment. This role is responsible for overseeing all aspects of patient meal service, ensuring breakfast, lunch, and dinner are delivered accurately, safely, and in alignment with prescribed diets, patient preferences, and regulatory standards. The Patient Services Manager plays a key role in driving patient satisfaction, staff development, and operational excellence.
Key Responsibilities
Establish patient food service goals and oversee the implementation of meal service programs based on medical directives and the needs of the patient population
Hire, coach, train, schedule, and develop patient services team members to support high performance and service quality
Ensure compliance with dietary restrictions and therapeutic or modified diets, while supporting patient food preferences within diet order guidelines
Lead and support patient services staff in achieving departmental and hospital patient satisfaction goals
Maintain compliance with all regulatory and accreditation standards, including federal, state, and accrediting agencies, while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance and Performance Improvement (QAPI) programs
Collaborate with clinical teams to support safe, accurate, and timely patient meal service
Qualifications
Associate degree with a minimum of one (1) year of experience in food services or a related field, or Bachelor’s degree in food service technology, food service management, or a related field
Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred
Minimum of one (1) year of food service management experience, preferably in an acute care or healthcare setting
ServSafe® certification preferred
Proficiency in Microsoft Office applications, electronic medical records (EMR), and diet office systems
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
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Job Summary
We are seeking a Patient Services Manager to lead the Patient Services team within an acute care hospital environment. This role is responsible for overseeing all aspects of patient meal service, ensuring breakfast, lunch, and dinner are delivered accurately, safely, and in alignment with prescribed diets, patient preferences, and regulatory standards. The Patient Services Manager plays a key role in driving patient satisfaction, staff development, and operational excellence.
Key Responsibilities
Establish patient food service goals and oversee the implementation of meal service programs based on medical directives and the needs of the patient population
Hire, coach, train, schedule, and develop patient services team members to support high performance and service quality
Ensure compliance with dietary restrictions and therapeutic or modified diets, while supporting patient food preferences within diet order guidelines
Lead and support patient services staff in achieving departmental and hospital patient satisfaction goals
Maintain compliance with all regulatory and accreditation standards, including federal, state, and accrediting agencies, while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance and Performance Improvement (QAPI) programs
Collaborate with clinical teams to support safe, accurate, and timely patient meal service
Qualifications
Associate degree with a minimum of one (1) year of experience in food services or a related field, or Bachelor’s degree in food service technology, food service management, or a related field
Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred
Minimum of one (1) year of food service management experience, preferably in an acute care or healthcare setting
ServSafe® certification preferred
Proficiency in Microsoft Office applications, electronic medical records (EMR), and diet office systems
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
#J-18808-Ljbffr